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Online booking spelling error cost traveller over $800

June 28, 2013 Corporate, Headline News No Comments Email Email

egtmedia59An airline passenger was charged the equivalent of AUD 826 after missing a letter from his name when speedily making a flight booking.

London’s Metro newspaper reports that Frederick Hubbard left out an ‘e’ from his name while booking with Lastminute.com.

The result: he had to pay for a new return flight to Detroit250x250.

British consumer lobby group Which? (the equivalent of Australia’s CHOICE) is fighting back on Hubbard’s behalf. It has warned online bookers that some airlines and agencies charge heavy fees to change names – or even to correct minor spelling mistakes – on tickets.

The British consumer watchdog found that asking an airline to change the name on a ticket could cost the equivalent of about AUD 165.

Hubbard got his money back within a week after complaining to Lastminute.com. But in worse cases, refunds can take up to 16 weeks, according to Which.

The European Commission, the executive body of the European Union responsible for proposing legislation and implementing decisions, has sprung into action. It is working to end punitive administration fees for minor glitches such as spelling errors.

Written by : Peter Needham

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