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Over 47,000 hospitality businesses already seeing tangible results from TripAdvisor’s free, newly enhanced Review Express service

April 4, 2014 Social Media No Comments Email Email

TripAdvisor, the world’s largest travel site*, today announced that over 47,000 hospitality businesses, of which 30,000 are small to medium-sized hotels and bed & breakfasts, have used the site’s free Review Express service since it launched in May 2013.

EventsReview Express users are seeing an average uplift of 33 percent in reviews for their property on TripAdvisor as a result of using the service, helping hospitality businesses enrich their presence on the site.

Since the service debuted last May, TripAdvisor has launched a number of enhancements to the service with the aim of delivering a better user experience for business owners using Review Express. In July 2013, TripAdvisor introduced the Review Express Dashboard, providing users of the service with a useful summary of the effectiveness of their email campaigns, automatically updated to report on their most recent activity.

And in an effort to further improve Review Express for users, TripAdvisor today announced the latest enhancements to the service, including:

  • More streamlined ability to save and reuse email campaign templates, allowing users to more quickly send email campaigns using saved templates
  • Ability to update photo and “from” email address on multiple templates at once using default settings
  • Ability to automate the sending of Review Express campaigns for reservations made through internet booking engines connected to TripAdvisor1
  • Additional how-to guides, tip sheets and best practice information on how to get the most out of using Review Express 

“There’s no question that reviews play a pivotal role in the booking decision for travellers – according to recent PhoCusWright research, more than half of TripAdvisor users will not book a hotel that does not have reviews,” said Severine Philardeau, VP Global Partnerships, TripAdvisor for Business. “Review Express was created to help hospitality businesses encourage and generate more reviews for their property page on TripAdvisor and the service is delivering great benefits to business owners. Review Express is helping them to generate a third more reviews by using the service and, on average, over a quarter of their total reviews on the site come as a result of a Review Express email.

“We used to send out emails to guests manually after their stay to ask for their feedback  but we’ve started using Review Express to collect this feedback since May 2013,” said Mr. Adrian Brown, General Manager of Chatrium Hotel Riverside Bangkok. “Review Express is a simple and cost-effective way to encourage guests to post reviews and I must say it has delivered encouraging results. We have certainly noticed the immediate increase in not only the volume of responses but also the quality of the feedback from our guests, which in turn has enable us to fine-tune our services and facilities according to the feedback we now receive from Review Express.”

Hospitality business owners must be registered on TripAdvisor to use the free service. They can access Review Express via their Management Centre or via http://th.tripadvisor.com/ReviewExpress.

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