Park Hotel Group is pleased to announce the launch of a complimentary smartphone service to all guests staying at its Singapore hotels.
One of Asia Pacific’s best hospitality groups, Park Hotel Group owns and manages four properties in Singapore located in prime business, shopping and entertainment districts. Guests staying at Grand Park Orchard, Grand Park City Hall, Park Hotel Clarke Quay and Park Hotel Alexandra can now enjoy complimentary use of a smartphone that comes with free mobile Internet as well as unlimited local and international calls to selected countries.
“There is a need for today’s travellers to stay connected all the time. On the other hand, roaming charges and IDD calls can be very costly. Through this initiative, we hope to provide seamless convenience and connectivity to our guests, so that they can get around with their business and stay in touch with loved ones at home without any hassle,” said Mr Allen Law, Chief Executive Officer of Park Hotel Group.
Available in every guest room, the smartphone also offers a comprehensive city guide that allows guests to navigate Singapore easily along with special promotions and ticketing deals. More importantly, the phone is synchronised to the hotel’s Property Management System, enabling hotels to better communicate with each of their guests via personalised and customised messages that can be set up in English or Chinese. A directory of useful hotel telephone numbers is also pre-loaded onto the phone so that guests can get in touch with any of the hotel teams anytime, anywhere.
Two years ago, the progressive hotel group was the first to pioneer the smartphone solution at its flagship, Grand Park Orchard; the first hotel in Singapore to equip all its 308 guestrooms with the phone set. The implementation followed after a month-long testing, during which the hotel received consistently positive feedback about this value-added service from its customers and guests.
“It is important for us to stay ahead of what customers want. In addition to providing them with comfortable accommodation and modern facilities, we constantly review to see what other gaps we can fill to make their stays more enjoyable and memorable. The complimentary smartphone service certainly addresses their needs to stay connected whether in or outside the hotel at no charge, and share moments with their friends and families while they are away.” Mr Law added.