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Passengers unhappy as ash cloud disrupts Bali

August 3, 2016 Headline News No Comments Print Print Email Email

egtmedia59Airlines were resuming flights to Bali yesterday after Mount Rinjani volcano on Lombok erupted, sent up an ash cloud, disrupted flights out of Denpasar International Airport and triggered cancellations. 

Frustrated travellers stranded in Bali criticised Jetstar, alleging poor customer service and failure to communicate, Melbourne’s Age newspaper reported.

One customer said her family had been advised by Jetstar their flight out of Bali would operate. They headed to the airport only to be left stranded for four hours with no word from the airline.http://www.pata.org/ptm-2016

They say they were finally taken to a hotel in Kuta and given a room with only one double bed for the family of four.

The eruptions saw a return Tigerair Australia flight from Perth to Denpasar cancelled and Jetstar cancel several flights.

The Darwin Volcanic Ash Advisory Centre said the eruption was brief, blasting ash 10,000 metres into the sky.

Jetstar says all flights are operating normally today and invites passengers to check the flight status page on Jetstar.com.

Virgin Australia says schedules have returned to normal and the following services will run today:

VA41 BNE-DPS ETD 1005
VA43 BNE-DPS ETD 1630
VA65 SYD-DPS ETD 1135
VA9555 SYD-DPS ETD 0800 (recovery service)
VA44 DPS-BNE ETD 1600
VA46 DPS-BNE ETD 2210
VA70 DPS-SYD ETD 2210
VA9554 DPS-SYD ETD 1340 (recovery service)

Virgin Australia advises passengers to check up-to-date flight information on its flight status page here.

Mount Rinjani, Indonesia’s second highest volcano, erupts frequently. It last erupted in November, causing widespread flight cancellations and travel chaos. Indonesia has more volcanoes than any other country.

Written by Peter Needham

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