A video of passengers booing a flight attendant who ordered a sobbing woman off a flight over a seemingly minor matter looks like costing the airline customers and goodwill.
Footage of the American Airlines flight from Phoenix to Portland shows passengers booing and jeering an attendant who evicted the woman because she apparently didn’t hear a request to move out of the aisle.
The video can be viewed here: https://www.youtube.com/watch?v=dbWUEBVvlSo
“Are you serious?” the woman asks, in tears. “This can’t be legal, I didn’t do anything.”
KATU News in New York said the incident happened after a male flight attendant asked the woman to sit down before takeoff, but she didn’t hear him. From the look of it, the matter could have been solved with a warning, or just a word.
Instead, the woman is kicked off the flight.
The other passengers are outraged.
“Shame on American!” one passenger says.
“Screw this airline!” shouts another.
You can hear boos, and someone saying it’s the last time they will fly with American Airlines.
“Never again,” a man says.
“You just lost a lot of customers,” someone mutters.
American Airlines is “looking into this incident to better understand what happened”, the carrier said in an issued statement.
The woman flew on the next flight, the airline added.
Even so, it’s bad public relations and certainly won’t help the airline’s image.
Written by Peter Needham