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Pax boo ‘bully’ attendants who kicked woman off flight

October 16, 2015 Aviation, Headline News 1 Comment Print Print Email Email

egtmedia59A video of passengers booing a flight attendant who ordered a sobbing woman off a flight over a seemingly minor matter looks like costing the airline customers and goodwill.

Footage of the American Airlines flight from Phoenix to Portland shows passengers booing and jeering an attendant who evicted the woman because she apparently didn’t hear a request to move out of the aisle.

The video can be viewed here: https://www.youtube.com/watch?v=dbWUEBVvlSo

Firstly, the unidentified woman pleads with a female flight attendant who asked her to “come off the aircraft” – and then threatens to call “the officers” unless she complies.http://www.centarahotelsresorts.com/b2b/TravelIndustry.asp?utm_source=eglobal&utm_medium=banner&utm_campaign=eglobal-b2b&FBTrack=CUST-B2BINDUSTRY

“Are you serious?” the woman asks, in tears. “This can’t be legal, I didn’t do anything.”

KATU News in New York said the incident happened after a male flight attendant asked the woman to sit down before takeoff, but she didn’t hear him. From the look of it, the matter could have been solved with a warning, or just a word.

Instead, the woman is kicked off the flight.

The other passengers are outraged.

“Shame on American!” one passenger says.

“Screw this airline!” shouts another.

You can hear boos, and someone saying it’s the last time they will fly with American Airlines.

“Never again,” a man says.

“You just lost a lot of customers,” someone mutters.

American Airlines is “looking into this incident to better understand what happened”, the carrier said in an issued statement.

The woman flew on the next flight, the airline added.

Even so, it’s bad public relations and certainly won’t help the airline’s image.

Written by Peter Needham

Currently there is "1 comment" on this Article:

  1. railwise says:

    When I read this story I thought “Only in America!”. But WRONG!!! Qantaslink flight QF2094 from Syd to Hvb on Saturday morning witnessed an even worse example of Customer dis-Service. About 2/3 of the way through boarding a young lady entered with her mobile, via which means she had “checked in”, only to be asked by a very stern flight attendant for her paper Boarding Pass, to which she replied – honestly = “I don’t have one!”. Rather than say something like “It’s the piece of paper they gave you at the Gate” or something equally intelligent and helpfull, she flew into a totally unwarranted attack that the poor girl concerned would not be permitted to fly. The young lady, whose only “crime” was that she was not asked the right question, was completely disconcerted by this and rapidly reducing to a shaking, sobbing individual. Miss Atrocious meanwhile had disappeared into the flight deck to conspire with the Captain. Upon her return she advised the passenger concerned that the Captain refused to speak to her and was admonished for her bullying tactics by another passenger to whom she declined to listen or speak with. The Captain then apparently decided that the young lady would be offloaded – without so much as checking for himself, speaking with her or any other witnesses to what had happened, all of whom would have sided with the unlucky victim. And so it was that, after her trial b y the absent Captain in his “Flying Kangaroo Court” the poor soul WAS offloaded after a most insensitive, nasty and thoroughly unnecessary piece of the WORST Customer Dis-service and Maltreatment I have ever personally observed, all in the “Spirit of Australia”. All those involved deserve demotion and intensive retraining in what it means to be human and how to HELP customers who have become confused, dispirited or intimidated by rude and inappropriate behaviour.

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