Australian consumer protection agency Choice says airlines should provide fixed financial compensation to travellers who have flights delayed or cancelled for reasons within the airline’s control such as turnaround delays or mechanical problems. Choice research reveals 23% of passengers experienced a problem with a flight delay or cancellation in the last 12 months, topping the list for problems associated with domestic and international flying. “Alarmingly, 63% of all consumers who experienced a flight delay or cancellation reported no assistance was provided by the airline,” a spokesman for the organisation said.
“It’s time we held airlines financially accountable for delays and cancellations within their control. Currently, there is no set compensation for consumers in Australia when an airline keeps you grounded.”
In the European Union if the airline causes a major delay, passengers receive standardised compensation up to $900 (650 euros). In addition to financial compensation, European consumers are offered refunds on flights, meals, refreshments, phone calls, emails and accommodation.
Edited by Ian McIntosh