As Australia’s leading personal travel manager network, TravelManagers understands that its ongoing success partly relies upon its personal travel managers (PTMs) having regular access to the best possible product training.
Sydney-based personal travel managers were among the latest to benefit from this approach, participating in two days of airline-focused product training that was organised by TravelManagers’ NSW Business Partnership Manager, Julie Anderson.
“It was really satisfying to see how well-supported the two training days were,” says Anderson. “We had PTMs attending from as far away as Wollongong.”
The training took place over two days and was supported by nine airlines: Cathay Pacific, Malaysia Airlines, Asiana Airlines, Emirates, Finnair, Thai Airways, Etihad, Qantas and United Airlines.
“Over the course of two days, we covered all nine airlines pretty comprehensively: everything from on-board product to schedules and fares, and even picked up some unique hints on how to differentiate stopovers,” Anderson says.
TravelManagers’ Executive General Manager, Michael Gazal, says the training is a consequence of feedback received from personal travel managers.
“As a company we place a high level of importance on ensuring that our PTMs are supported in keeping abreast of the complex and ever-changing airline rules, and we know that our PTMs appreciate our efforts to make this happen,” he explains.
Maria Furnari, representative for Panania in New South Wales, is one of TravelManagers’ newer PTMs, and she says she found the sessions to be extremely useful.
“I found them really informative, probably because I am new to TravelManagers. I will definitely be attending more of these training days because it is such a great opportunity to learn first-hand and meet the airline reps in person.”
The other attendees were equally enthusiastic about the opportunity, noting that they valued the opportunity to meet airline reps for some proper face-to-face time.
“It makes such a big difference when our training is more interactive, and we have the ability to bounce ideas off each other,” notes Venessa Keating, representative for Engadine in New South Wales.
For more information or to speak to someone confidentially about TravelManagers please contact Suzanne Laister on 1800 019 599.