Leading global airport hospitality provider, Plaza Premium Group, has announced executive appointments in its leadership team. The changes are expected to boost the group’s global goal of improving the customer experience and service offerings across its expanding network.
The announcement comes on the heels of the group’s recent expansion across its global network including the openings of Plaza Premium Lounge in Melbourne, Rome and Jakarta; airport dining concept Flight Club in Winnipeg, Canada; as well as the group’s fourth and fifth airport transit hotel, Aerotel, in Kuala Lumpur and Oman.
“We are focused on cultivating a seamless airport experience for our customers. With the new team on board, we will further enhance our service offerings giving more pleasant airport experiences and contributing value adding moments to the passenger’s overall travel experiences,” said Plaza Premium Group’s Chief Operating Officer, Mr. Johnson Wong.
The appointments are the respective Group Director for four departments including Operations Support, Food and Beverage, Culinary, and Hotels & Customer Engagement, each reporting to the Chief Operating Officer.
The appointments come at a time when the travel trends are pointing towards more evolving customer habits mainly driven by technological advances.
“Good airport experience means to truly understand the needs of travelers. The senior business appointments will ensure that Plaza Premium Group aligns with the passenger’s needs, which means we are becoming more customer data-centric, responsive, intuitive and innovative,” adds Mr. Wong.
With presence in 41 international airports, Plaza Premium Group partners with leading airlines and global brands like American Express, Mastercard and VISA in offering airport lounge experience to their customers. The Group also manages a portfolio of airport lounges for SkyTeam, Start Alliance, and the recently opened American Express Lounge in Melbourne as well as the American Express Centurion Lounge in Hong Kong.
“As we are celebrating the Group’s 20th anniversary this year, our committee to our strategic partners has further strengthen with our passion and investment in creating a “customer-first” hospitality experience,” Mr Wong said.
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