Qantas has announced the appointment of Alan Chang as Country Manager China, based in Shanghai.Alan Chang will steer the commercial, financial and operational performance for Qantas across its Chinese markets.
He joins Qantas’ team in Asia at an exciting time, with the airline last week having received regulatory approval for its joint business with China Eastern. The airline is also continuing its progressive rollout of the refurbished international A330 aircraft onto key Asian routes, including between Shanghai and Sydney. The new A330 features Marc Newson designed Business Suites with the world’s first gate-to-gate recline, new model Recaro seats in Economy, and larger, more advanced screens to support Qantas’ upgraded inflight entertainment offering.
Qantas’ new Economy dining experience launched on flights between Shanghai and Sydney in March, offering customers more choice, larger meals and improved service, and has since seen customer satisfaction in the Economy cabin increase month on month.
In taking up the new position, Mr Chang says he is looking forward to maximising Qantas’ presence throughout China.
“China is an incredibly important market for Qantas, as well as Australia’s most valuable inbound tourism market,” said Mr Chang.
“Together with Qantas’ ongoing commitment to delivering outstanding product and service, our joint venture with China Eastern will also allow us to boost connectivity between China and Australia, deliver expanded services and increased frequent flyer benefits. There is certainly a lot to look forward to for Qantas customers in China.”
Alan Chang brings extensive experience working internationally in Taiwan and Canada across the aviation and travel sectors. Most recently, Mr Chang was the Regional Sales Manager for Emirates in Taiwan, which included the establishment of the airline’s local office and operations and the launch of their first A380 aircraft into Taipei. Prior to that, Mr Chang served as General Manager for Holiday Tours and Travel (HTT) for five years, representing Qantas and Jetstar as General Sales Agent in Taiwan. He is an alumnus of the Royal Roads University in Canada and Aletheia University in Taiwan.
Qantas operates daily return services between Shanghai and Sydney with its A330 aircraft. Together with its codeshare partners, China Eastern and China Southern, Qantas also offers customers the choice of an additional 61 flights per week between mainland China and Australia, as well as onward travel to Qantas’ extensive domestic network around Australia.
Alan joins the broader Qantas team in Asia and along with Wyn Li, General Manager for Qantas in Hong Kong, will jointly manage the South China market. Wyn will meanwhile take up additional responsibility of the Taiwan market as General Manager – Hong Kong, Taiwan and South China.
Wyn has more than 29 years’ experience in the travel and tourism industry in Hong Kong, Macau, China, Singapore, Australia and USA. Having worked in aviation for 20 years, Wyn was Country Director of Continental Airlines and General Manager of United Airlines in Hong Kong, area and regional managers in Singapore Airlines and KLM Royal Dutch Airlines, and Marketing Director of Metrojet, Asia’s largest business and private jet management company. Prior to that, Wyn was Area Trade Manager and Regional MICE Manager for the Australian Tourist Commission, promoting leisure travel from Asia to Australia.