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Qantas sorry for lengthy delay after indignant tweets fly

August 12, 2014 Aviation, Headline News No Comments Email Email

egtmedia59“Thanks so much Qantas! I’ve always wanted to know the feeling of extreme jet lag without actually setting foot on a plane.”

That was the indignant tweet from one Qantas passenger left stranded at Los Angeles Airport for many hours last week after what Qantas termed an “unfortunate sequence of events” – meaning a plane cooling malfunction.

Passengers on the B747 ended up having to sleep on the floor and a few photos of that hit social media.

Qantas later apologised to passengers, saying the initial delay stretched out further because of staffing issues. The total delay was said to be something approaching 24 hours.

“I’m starting to feel a bit like Tom Hanks in that movie where he’s living for months in an airport terminal. Thanks Qantas,” another frustrated passenger tweeted.

The flight, QF108 from Los Angeles to Sydney, usually takes off just before midnight. The airline says the initial delay was extended because of staffing issues.

“We unreservedly apologise to our customers who have been caught up in this delay,” a Qantas spokesperson said.

“There was an issue with the onboard cooling system, which has taken some time for our engineers to repair.

“We organised a replacement aircraft, however because of the initial delay cabin crew would have exceeded their maximum hours allowed to work which meant a further delay.”

Sydney’s Daily Telegraph reported that customers were eventually transferred to hotel rooms – and then back to the plane.

Written by : Peter Needham

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