Qantas put on special relief flights from Bali last night to help bring Jetstar customers back to Australia.
Qantas, which does not usually operate scheduled services to Bali, has chartered two special relief flights from Bali to Perth. One operated last night and the other will go today. The B737-800 aircraft will flew empty to Bali last night.
Jetstar will operate 19 flights in and out of Bali today including four additional flights and seven scheduled flights home from Bali to Australia today.
Jetstar customers who arrive back in Australia will be able to connect on Jetstar or Qantas domestic services to their home city.
Qantas said last night it would continue to operate flights on Jetstar’s domestic and international network, to free up Jetstar’s high-capacity wide body aircraft to bring more customers back from Bali.
“Together, Qantas and Jetstar will be able to bring over 3,000 more customers back to Australia with these additional services.” A statement said.
“Both Jetstar and Qantas flights are subject to flying conditions remaining safe for operations. This will bring the total number of customers returned to Australia by the Qantas Group to more than 7000 since services resumed on Monday 13 July 2015.”
Customers wishing to travel on these flights will be able to register (if they haven’t already) on the ‘Travel Alerts’ section of Jetstar.com
Customers will be contacted by Jetstar about today’s flights. Yesterday’s flights were booked out already.
“Customers should not travel to Denpasar Airport unless they have a confirmed flight for travel,” Qantas said.
The Qantas Group said it would continue to closely monitor the situation with the Volcanic Ash Authority Centre (VAAC) “and cancellations may occur if conditions prevent safe operations”.
“As we’ve seen during the past fortnight, the ash cloud’s movement is highly unpredictable.”
Jetstar is offering customers with bookings with Bali the option to change their holiday destination to any destination on its network.
Jetstar will waive flight change fees for any customers with a valid booking to Bali between 2 July and 31 July, who wish to change their holiday destination. Fare differences may apply.
Edited by Peter Needham