The unique reporting dashboard allows users to drill down into their data to quickly identify policy compliance issues and leakage to non-preferred suppliers. Interactive tables and charts enable QBT customers to dynamically filter, sort and download data across all spend categories. The application is accessed via single sign-on from QBT’s customer portal.
As the only Travel Management Company to be able to offer this tool, unlimited licencing allows QBT customers to distribute the reports to stakeholders throughout their organisation.
Traditionally, TMC reporting systems only allow one or two people within each organisation to have access to reporting. Unlimited licencing, along with the application’s hierarchy management capabilities, encourages QBT customers to distribute access to the reports throughout their organisation; from the top level right down to individual cost centres and travel bookers. This allows individual business units to monitor spend, compliance and traveller movements using the highly interactive dashboards.
Additionally, the application framework provides a lot of flexibility in the type of data that can be integrated. For example, not only does it report on all products and services transacted by QBT, including: air, hotel, rental car, service fees and ancillary services; additional data sources including: tickets in credit (credit, redeemed and refunded), call centre statistics and QBT customer service performance KPIs are included as standard.
QBT Group General Manager, Russell Carstensen commented, “The benefit to QBT customers is clear. They are able to automate the uploading of data into their financial management and CRM systems, significantly reducing cost and accuracy issues which are so often associated with manual processes.”
“Furthermore, the user interface is simple and very easy to manipulate, designed specifically with non-travel industry people in mind,” he added
QBT continues to work alongside the Travel Procure team to further improve the tool, developing automation and useful functionality to allow organisations to better manage their travel spends.