QBT was appointed sole provider of travel management services to the Whole of Australian Government (WoAG) in December 2014 with the transition commencing in February 2015. This transition has been one of the largest and most intricate transitions in Australian travel history. It involved the transition of 142 entities, the upload of more than 120,000 traveller profiles and the migration to a single online booking tool (Amadeus e-Travel Management).
The transition was successfully accomplished, on time and under QBT’s budget. QBT’s customer service to its other corporate customers has remained at high levels during the short four month transition.
QBT attributes this success to the close partnership it has built with the WoAG Travel Contract Management Section of the Department of Finance. The communication and teamwork has been outstanding throughout this process.
Russell Carstensen, Group General Manager QBT, said, “I could not be more proud of the hard work and dedication demonstrated by every member of staff at QBT. I am confident that the transition has been a complete success and it has been a pleasure to have worked alongside such an incredible team. I would also like to thank the outgoing TMCs for their professionalism throughout.”
“We are privileged to be working with the Whole of the Australian Government. Today marks the end of the transition but it is only the beginning of the partnership and the real work to ensure continuous improvement starts now.”