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Record Attendances for TravelManagers’ State Meetings

May 31, 2017 Mobile travel consulting No Comments Email Email

As TravelManagers gears up for its annual national conference in September, Australia’s leading personal travel manager network has enjoyed a pre-cursor with their first quarter round of state meetings across Australia.

TravelManagers experienced strong personal travel manager attendance with record numbers achieved in both Adelaide and Sydney with a 35% and 10% increased attendance respectively.

Michael Gazal, TravelManagers’ Executive General Manager believes consistency and providing relevance and adding value is the reason for maintaining extremely high participation rates across all states.

QLD state meeting Sarah Harrington – PTM Sarah Harrington celebrates receiving her five year loyalty award with Michael Gazal (national partnership office)

“Our first state meeting was held in March 2009 with 90 personal travel managers in attendance and supported by two national partnership office representatives. Eight years on and we are thrilled that on average at least triple the number of personal travel managers now attend these meetings and we provide a much broader involvement from members of our national partnership office support team.”

Victoria based personal travel managers Karin Evert representative for Strathmore and Mark Elevato representative for Werribee travelled to the Adelaide and Sydney state meetings respectively.  Lauren Compton from Condon in Townsville attended the Sydney meeting and Tasmania based personal travel managers Mel Whyte and Cristina Millington attended the Melbourne state meeting.

Michael Gazal congratulates PTM Helen Rolton for her five year service award in Melbourne

“The level of engagement of our personal travel managers with the company is so high that five personal travel managers travelled interstate to ensure they didn’t miss a meeting when they were unable to attend the scheduled one in their own region. This shows true commitment and dedication,” says Gazal.

Gazal is proud that the TravelManagers’ state meetings are a winning formula with personal travel managers.

“The feedback over the years from our personal travel managers has always been that our inclusive strategy, strong business focused agenda, large contingent from our national partnership office and hosting by our locally based business partnership managers really works. Despite a category four cyclone heading towards Queensland the day of the meeting and personal travel managers still attending in force, happy and eager to hear what is new for TravelManagers, we know we are on a winning formula with these meetings,” he says.

Hosted by the local state-based business partnership managers, the five regional meetings in Melbourne, Brisbane, Sydney, Adelaide and Perth had a strong business focus allowing the personal travel managers to network and focus on their 2017 goals.

Each national partnership department was represented and updated personal travel managers on current activities and what is planned for the year ahead.

A record attendance for TravelManagers’ NSW PTM’s state meeting

For Kim Mason, representative for Cronulla in New South Wales it was the best state meeting she’d been to.

“I find these state meetings so valuable, and love that they are local. It’s a way to be kept up-to-date with the latest developments that are happening in our business, interact with suppliers and connect with our team at the national partnership office.  I love that TravelManagers is such a forward thinking and innovative company, particularly around technology and customer service. I really got a lot out of the entire day and have come away with some tips that I plan to implement.  The meeting definitely inspired some new thoughts about my business and potential opportunities for growth and I can truly say it’s the best state meeting I have been to.”

Similar sentiments are shared by personal travel manager Joe Queiruga, representative for Beaumaris in Victoria.

“The adage is that if you get one thing out of a meeting it is worthwhile.  Well I got gold!  Understanding the difference between repeat clients who come back for information versus loyal clients who take my advice and book it has really helped focus my energies and my time management. These meetings are so valuable to me. The knowledge we are in partnership with a company that will help us achieve gives me confidence and motivation.”

South Australia based PTM’s enjoying a Q & A discussion with Grant Campbell (national partnership office)

TravelManagers also recognized fifteen personal travel managers for their five-year service at the state meetings.

The fact that over thirty-eight percent of personal travel managers have been with the company for more than five years does not surprise Gazal.

“TravelManagers is a company that really cares about its people and recognizing talent and providing opportunities for growth is of absolute importance to us. We treat each personal travel manager as an individual and valued business partner. The ability to have the freedom and flexibility to work how and when you choose we know resonates with our personal travel managers.”

A select group of partner suppliers are invited to attend each state meeting.

“The state meetings always provide a great opportunity for our partner suppliers to network directly with our personal travel managers. We were delighted to have Air New Zealand, Silversea and Total Holiday Options promote their products and unique selling points fostering greater supplier relationships,” says Gazal.

A post meeting networking session hosted by Singapore Airlines proved an outstanding success. Singapore Airlines commenced the networking session with a brief presentation from the local representative in each state, followed by a chance for personal travel managers and national partnership office team members to mix and mingle.

As much as I really enjoy the business focused meeting agenda, I find the networking component with my colleagues an also extremely valuable part of the day. It’s a great way for information sharing and I love the opportunity to socialize in a relaxed and informal environment,” says Rose Febo, representative for Ascot in Queensland.

A series of virtual state meetings were held via webinar for the personal travel managers who could not attend in person.

“We follow up with state webinars so that everyone has the opportunity to be part of the partnership process and across new developments,” says Gazal.

In addition to the state meetings and annual national conference, personal travel managers enjoy a range of networking and training opportunities throughout the year.

“The national partnership office together with business partnership managers facilitate frequent regional meetings around suburban clusters and major centers in country areas, Regular supplier and technology training as well as multiple weekly webinars covering a wide range of both general and specialist subjects are ways in which we continually ensure our personal travel managers receive the latest information at a time and place that suits them best” says Gazal.

For more information or to speak to someone confidentially about TravelManagers please contact Suzanne Laister on 1800 019 599.

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