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refund.me lowers its fees to better defend air passenger rights worldwide

July 30, 2013 Technology No Comments Email Email

Just one week after launching in India, refund.me, the international service provider which helps passengers claim their right to compensation for flight delays, cancellations, missed connections and diversions, has announced it is reducing its commission on successful claims.

In light of its success in its first year of operation and its expansion last week to India, France and Poland, refund.me has lowered its commission to only 15% (plus VAT) of successful claims.

Added Eve Buechner, founder and CEO of refund.me: “We are happy to announce the reduction of our commission to 15% as this represents an important step in making passenger rights worldwide more accessible.” 

This international expansion and reduction of its commission comes as refund.me celebrates its one-year anniversary. Moreover, refund.me has rolled out its brand new 2.0 widget, offering affected passengers a more user-friendly and accurate service.

The process to claim is simple: To file a complaint, the affected passenger quickly fills out an online form, and refund.me handles the process from there. The customer is only required to pay a now reduced 15% commission (plus statutory VAT) only if the claim is settled successfully. This allows passengers to avoid the complicated and time-consuming bureaucratic process and claim up to Euro 600 (approx. Rs.46,800) simply by entering their flight and other data in the Advanced Business Logic (ABL) of the cloud-based refund.me system.

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