FIH Regent Hotels Group officially announced the young and accomplished Mr. Melvin Yang, former Silks Place Taiwan Area GM, as the General Manager for the hotel group’s flagship property, The Regent Taipei. With nearly two decades of hotel management experience, Mr. Yang will beinstrumental in imbuing the brand with even more vigor, detail-oriented service and innovation.
Originally from Hsinchu, Mr. Yang spent time living in Australia, where he studied Hotel Management. At age 38, he is outgoing, optimistic and proactive. Although relatively young, he possesses diverse skills and extensive hotel management experience. Mr. Yang’s career began with entry level service work, where hedeveloped his passion for the service industry. After joining Regent Taipei as a function dining sales in 2002, he rose through the ranks from Assistant Manager to Manager and then to Director of Regent’s Outside Dining. With years of F&B and sales experience, he built great results for Regent’s Outside Dining. Hisdemonstrable management and business development abilities earned him the position of Silks Place Taroko EAM in 2011 and in quick succession, Silks Place Taroko GM in 2012. Once again, he was able to significantly elevate Silks Place Taroko’s brand image and sales results. In 2014, he was named Silks Place Taiwan Area GM, where he oversaw all of Silks Place hotels’ management and operation; Mr. Yang was also Regent Beijing’s Hotel Manager in 2015.
Mr. Yang is a visionary with high EQ who constantly self reflects and identifies ways in which the hotel can improve. He is detail-oriented and will be bringing his energy and industry experience to FIH Regent Hotels Group’s flagship hotel – Regent Taipei. To Mr. Yang, what dictates a hotel’s success includes offering service at a level that surpasses guest expectations and putting guests’ experience first and foremost. He also believes that empathy coupled with excellent service allows guests to feel like they are home, leaving deep impressions. His effort to consistently improve customer satisfaction is the key to driving success, securingreturn visits and recommendations. Mr. Yang keeps up to date with the day-to-day running of the hotel and is aware of all developments by visiting various teams and departments throughout the day.
Regent Taipei has been welcoming guests for 25 years. FIH Regent Hotels Group is pleased to have Mr. Yang helming it flagship property to maintain and improve its world-renowned service credentials and facilities.