Innovation was top of the agenda at this year’s National Development and Networking Day for Star Alliance member airlines in Australia, with almost 100 staff from around the country gathering in Sydney to explore ways that businesses and individuals can facilitate positive change.
Australian author and futurist, Ross Dawson, showcased examples of how innovative thinking is helping businesses find new revenue models, develop smoother processes and deliver better customer experiences. He also explored techniques companies can use to kick-start the process.
Delegates then worked in groups to explore areas in which new approaches could produce positive changes within their own airlines or benefit Star Alliance.
Tim Clyde-Smith, Chair of the Star Alliance Country Steering Committee in Australia, says the annual Development and Networking Day is an opportunity for employees of member airlines to step out of their day-to-day roles.
“As well as interacting with peers, the day allows member airline staff to consider business and social trends, while at the same time broadening their understanding of Star Alliance’s local and global priorities,” says Clyde-Smith.
This year’s event also featured Dave Perring, Head of Aviation Services at Sydney Airport, where nine Star Alliance member airlines now offer more than 335 weekly services.
Australian author and futurist Ross Dawson with Star Alliance Country Steering Committee Chair in Australia Tim Clyde-Smith.
In addition to highlighting the airport’s recent efforts to expand check-in, security and immigration facilities, Perry updated delegates on a number of projects now underway, including an upgrade of the airport’s baggage reclaims hall and construction of a new “dwell area” in Terminal 1 that will add extra seating capacity, along with new food and beverage options.
Delegates got to see first-hand some of the changes taking place, with a behind-the-scenes tour of Terminal 1’s new retail plaza, as well as tours of the airport’s extensive baggage and catering operations.
The past 12 months have been an exciting period for Star Alliance with the introduction of improved customer experiences at key international airports, the unveiling of a major technology investment strategy that will deliver a ground-breaking IT hub for baggage, and the roll-out of a new Connecting Partner Model that allows primarily low-cost and hybrid airlines to connect to the Alliance’s global network without becoming a full member.