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Rorts force Disney to axe queue-jumping for disabled

September 27, 2013 Attraction, Headline News No Comments Email Email

egtmedia59Disney has axed a program which let people with disabilities go straight to the front of the queue at Disneyland and Walt Disney World theme parks.

Park officials said too many people were abusing the system, the Orange County Register reported.

Currently, Disney gives disabled people a break if they can’t queue. They receive backdoor access to rides – or they are allowed in through the exit and can then wait in a shorter queue.FIA-250x250

Rogue operators have put an end to that, however. It seems that a few unscrupulous tour companies started ripping off the system by offering “handicap tour guides for hire”.

The lurk, according to insiders, worked by having people misuse their disabled passes to give fast access to able-bodied visitors willing to pay (sometimes hundreds of dollars). The passes were intended for disabled guests and their families .

Apart from that, Disney faced the challenge of working out quite who is disabled. Obviously, someone unable to stand may find queuing difficult. But other disabilities are less obvious and harder to gauge.

California papers said families of children with epilepsy and autism criticised the change. Parents claim some children suffer from autism-type disabilities that lead them to push and shove other patrons if they are made to wait in a queue.

The system “certainly has been problematic, and we wanted to curb some of the abuse of this system”, Disneyland Resort spokeswoman Suzi Brown told the Orange County Register.

The change takes effect on 9 October 2013.

Written by : Peter Needham

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