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SAA named Best Airline in Africa by Skytrax for 11th year in a row

June 22, 2013 Accolades No Comments Email Email

South African Airways (SAA) has been named the “Best Airline in Africa” in a global customer satisfaction survey. The announcement was made during the Skytrax World Airline Awards ceremony hosted at the 50th International Paris Air Show yesterday.

According to Tim Clyde-Smith, SAA’s Country Manager for Australasia, the Skytrax World Airline Awards are regarded as the most prestigious of any for the world airline industry providing the global benchmark of airline excellence:


“2013 is the eleventh year in a row SAA has won the Best Airline in Africa award, making us the most awarded airline on the continent,” Tim said.

“Each year Skytrax conducts a customer satisfaction survey among 18-million business and leisure air travellers from 160 countries to decide the award winners. The survey covers more than 200 airlines, from the largest international airlines to smaller domestic carriers,” he said.

“Over a 10-month period, air travellers complete an online survey questionnaire about their experience with airlines on the ground and on-board. The survey measures passenger satisfaction across 41 key performance indicators of airline front-line product and service including check-in, boarding, on-board seat comfort, cabin cleanliness, food, beverages, inflight entertainment and staff service.”

“At SAA we’re honoured that customers have now for 11 years in a row voted us the Best Airline in Africa. It is a remarkable achievement and reflects our vision to be ‘Africa’s leading world-class airline.”

According to Tim, SAA is winning an average of one award every month, having scooped six accolades since the beginning of 2013:

February 2013

•           SAA retains its 4 Star Skytrax rating for the 11th consecutive year;

•           SAA awarded the On-time Performance Service Award by Flightstats as the winner in the Middle East and Africa category;

•           SAA Cargo receives the African Cargo Airline of the Year Award from STAT Times, which is an international award for excellence;

April 2013

•           SAA awarded “Top Performing Airline” at the SA Tourism 4th Annual Ubuntu Awards;

June 2013

•           SAA awarded the Sunday Times Generation X Coolest Domestic Airline; and

•           SAA wins Skytrax Award for Best Airline in Africa, at the Skytrax World Airline Awards Ceremony.

“At SAA we’re very excited we can demonstrate our leadership of the African skies through this prestigious award,” Tim concluded.

Note for editor: SAA has daily non-stop flights between Sydney and Perth to Johannesburg, with direct connections to the largest network in Africa including 26 major destinations on the continent. SAA is the most awarded airline in Africa with major achievements from major airline and travel industry bodies and from recognised passenger and industry surveys.  SAA is a member of STAR, the world’s largest airline alliance which offers more than 21,500 daily flights to 1,356 airports in 193 countries.

For more information on SAA flights and reservations please call 1300 435 972 or see

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