Sabre Airline Solutions Global Conference featured influential speakers from the airline and adjacent industries. Discussions centered on topics and challenges such as delivering a smarter customer experience, leveraging data and analytics, and using technology solutions to drive revenue strategies.
Sabre CEO Tom Klein shared some of the key opportunities defining the future of the airline business. Klein anticipated how several technologies, such as biometrics, artificial intelligence, and electronic bag tags, will have an out-sized impact for airlines to achieve a customer-centric approach and stay ahead on consumers’ expectations. “The farther a business can get ahead of customer needs, the quicker the customer can realize the value of the service – and the faster the business can recognize the revenue from customer purchases and adoption,” stated Klein.
Dana Jones, SVP and Chief Marketing Officer at Sabre Airline Solutions, reiterated the importance of knowing the customer and how real-time data and insights fuel airline business growth. Jones reinforced Sabre’s commitment to innovation by announcing several new products including four strategic solution launches in 2016:
- Sabre AirVision Commercial Analytics: Provides airlines the ability to leverage real-time data across commercial planning departments to get an accurate revenue picture [Read Commercial Analytics press release here]
- Sabre AirVision Revenue Optimizer: Allows airlines to respond to changing market conditions in real-time and maximize their revenues by offering the right product to the right customer at the right price [Read Revenue Optimizer press release here]
- SabreSonic Digital Experience: Empowers airlines by opening the possibilities for creating a unique and differentiated omni-channel online experience
- Sabre AirCentre Crew Manager: Enables airlines to manage their crew more efficiently and improve crew members’ quality of life with a real-time, holistic, crew management system [Read Crew Manager press release here]
At the Global Conference, Sabre also announced the release of an executive survey summary developed in partnership with Forbes Insights titled The Competitive Airline: Enabling Operations to Create the Best Customer Experience. The objective of the survey was to better understand how airline operations can leverage technology to improve customer experience and profitability. Airline executives recognize the crucial role of technology as a top enabler of operational performance and customer experience.
The Airline Solutions Global Conference was held as part of Sabre’s continual commitment to drive ultra-customer engagement with its global airline community partners.