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Sabre Offers New Zealand Agents Increased Service Levels

October 8, 2014 Tech No Comments Email Email

Sabre Pacific has today announced that its customers in New Zealand will experience increased service levels as three call centre staff start in Auckland. This reflects Sabre’s increased investment in providing its New Zealand customers the best service in the industry.
Calls from Sabre’s New Zealand customers for any of the organisations locally developed products will be handled by the New Zealand call centre in the first instance.

If the New Zealand call centre staff are helping other customers, the calls will then be directed to the Australian call centre.

The New Zealand call centre staff are highly experienced, each with a minimum of five years industry experience and have undergone extensive Sabre training and customer site visits prior to talking to Sabre customers.

“We have made considerable investments to ensure our customers are receiving the most advanced and personalised support in the industry and improving their experience with us is one our highest priorities,” said New Zealand Country Manager Nigel Taylor.

We already offer our customers 24 hour Host support, so adding local New Zealand support from 8am-8pm into our offering gives us a real point of difference in the marketplace, continued Taylor.

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