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Saudia to Enhance its Customer’s Travel Experience with New Mobile Apps from MTT

August 21, 2014 Tech No Comments Email Email

Jeddah, Kingdom of Saudi Arabia and Dublin, Ireland, 19th August 2014 – Mobile Travel Technologies Ltd. (MTT), the leading mobile apps, mobile web and mobile technology products provider for airlines, today announced a strategic partnership agreement with Saudi Arabian Airlines (Saudia), the flag carrier for Kingdom of Saudi Arabia (KSA), to develop its mobile apps for iPhone and Android as well as mobile web offerings. This contract is the latest in a long line of prestigious airline wins for MTT.

As one of the largest carriers in the Middle East and member of the SkyTeam Alliance, Saudia operates more than 500 domestic and international flights daily to over 90 destinations in the Middle East, Africa, Europe and North America.

Saudia has decided to migrate its mobile services to MTT in order to better meet the demands and expectations of its increasingly mobile-centric customers. By leveraging its sophisticated product suite and extensive expertise in the airline industry, MTT will deliver 5-star mobile apps with great user experience and increased mobile engagement over time.

Unlike most other mobile solutions available in the region, the new Saudia app aims to provide an authentic user experience in Arabic with enhanced right to left navigation, and as such MTT will make app design and local usability testing paramount during this development.

The apps will be rolled out in multiple phases, using agile development approach, to ensure quality and fast time to market. The initial stage of the project will include the iPhone app release with flight search, flight status and check-in functionalities as well as booking and payment capability. The app will also integrate with MTT’s Intelligent Push Engine, MTT Engage, allowing Saudia to assist passengers with real time travel updates.

In addition to streamlining the user experience, Saudia and MTT plan to optimize their partnership to better serve customers in the Middle East. Smartphone penetration in the region is amongst the highest in the world with mobile being the fastest growing platform. This new suite of mobile solutions created under the agreement will provide Saudia customers with an enhanced mobile experience at every point of their travel.

“New mobile apps are a strategic direction for Saudia to improve our services, expand customer reach and augment Saudia’s sales and service channels via mobile both to meet customer expectations and business goals“ says Mr. Muhammad Albakri, CFO & CIO of Saudia. “We have chosen to partner with MTT to enable us to bring a different approach to mobile and we believe that MTT will deliver on our mobile aspirations. With its mobile travel platform, MTT has demonstrated the potential to become a cornerstone of Saudia’s ability to better serve its passengers in an intuitive and smart way.“ Mr. Albakri continues, “Saudia intends to continue growing its mobile based customer services using the MTT mobile platform to also enhance and ease the management of its customer relation processes.”

Commenting on the partnership with Saudia, Gerry Samuels, CEO of MTT, said, “We are absolutely de-lighted to welcome Saudia as a highly valued customer. This contract is a significant endorsement of MTT’s expertise and innovative mobile travel products, which enable airlines to meet the demands of today’s and tomorrow’s always connected traveller. We look forward to a long standing and successful partnership with Saudia.”

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