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Scoot Removes Payment Processing Fees Globally Starting Today

September 24, 2019 Aviation No Comments Email Email
Aligning with its vision since inception of making travel attainable for all, Scoot today announced the removal of payment processing fees globally for all bookings made on its direct channels, offering customers even greater value with immediate effect. 

To provide customers greater convenience and a seamless booking experience, Scoot currently offers a comprehensive range of payment options across its network of 67 cities in 17 countries and territories. This includes global payment methods such as Apple Pay, Credit Card (American Express, JCB, MasterCard, UnionPay, Visa), Google Pay and PayPal, and local payment methods such as AXS and PayNow for customers in Singapore, POLi for customers in Australia, WeChat Pay and Alipay for customers in China, DragonPay for customers in the Philippines, Konbini for customers in Japan, and Momo for customers in Vietnam.
 
The evolution of payment systems over the years, driven by technological improvements, has helped to significantly defray the associated costs required to support and maintain the payment infrastructure. From March 2018, Scoot has progressively removed payment processing fees in selected markets, beginning with Europe. More recently, in August 2019, the fees for selected local payment methods, including AXS (for customers in Singapore) and Konbini (for customers in Japan), were removed. Momo, an e-wallet and mobile payment app launched in end August 2019 for customers in Vietnam, also has zero payment processing fees.
 
Mr Lee Lik Hsin, Scoot’s Chief Executive Officer, said, “When Scoot first started, we offered a limited range of payment methods at a higher implementation and maintenance cost. As we expanded globally and heard our customers’ feedback, we took advantage of advances in payment technology to implement many more payment methods to improve our customers’ experience. In order to pass on the savings to our customers as our costs came down, we have since March 2018 progressively removed payment processing fees in selected markets. Now, we are ready to do away with it globally. We hope this gives our customers better value and more reasons to escape the ordinary with us.”

Starting today, a network sale has been launched to provide Australian travellers with more reasons to escape the ordinary. More than 20 destinations will be available for less than $200, on Scoot’s popular FLY fare – buying a seat on the plane – with food and bags at extra cost, if needed.

Depart for Singapore from $129 (from Perth), $159 (from Gold Coast) or $169 (from Sydney or Melbourne). Save your dollars and splash out at the myriad hawker stalls or rooftop bars when you arrive. It’s always hot, so 10kg cabin baggage should see you out for three or four days.

The list of twenty under $200 hot destinations includes: –

Singapore

Maldives*

Bangkok

Hong Kong

Guangzhou

Kaohsiung

Phuket

Krabi

Hat Yai

Chiang Mai

Luang Prabang

Vientiane

Ho Chi Minh

Hanoi

Penang

Langkawi

Kuala Lumpur

Kuching

Kuantan

Kota Kinabalu

Jakarta

Denpasar

Surabaya

On sale from 1000 (Perth time) on Monday September 23, until 2359 (Perth) on Monday September 30, 2019.

For travel between 8th October – 30th November 2019 and also between 20th February – 31 March 2020.

* Travel to Maldives only until October 26 2019

To view and book all the destinations and applicable travel periods, visit flyscoot.com

For a list of payment methods that can be used in each country/territory, kindly refer to Annex below

Annex – Available Payment Methods in each country/territory*

Country/Territory Payment Methods Available
Australia Apple Pay, Credit Card (American Express, Master Card, Visa), Google Pay, PayPal, POLi
China Alipay, Credit Card (American Express, JCB, Master Card, UnionPay, Visa), Google Pay, WeChat Pay
Germany & Greece Apple Pay, Credit Card (American Express, Master Card, Visa), Google Pay, PayPal
Hong Kong SAR, China  Apple Pay, Credit Card (American Express, JCB, Master Card, UnionPay, Visa), Google Pay, PayPal
Indonesia Credit Card (American Express, JCB, Master Card, Visa), Google Pay
India Credit Card (Master Card, Visa), Google Pay
Japan Credit Card (American Express, JCB, Master Card, Visa), Google Pay, Konbini, PayPal
Korea Credit Card (JCB, Master Card, Visa), Google Pay
Laos Apple Pay, Credit Card (American Express, JCB, Master Card, Visa), PayPal, Google Pay,
Macau SAR, China Apple Pay, Credit Card (American Express, JCB, Master Card, Visa), Google Pay, PayPal
Malaysia Credit Card (American Express, Master Card, Visa), Google Pay
Maldives Credit Card (American Express, JCB, Mastercard, Visa), Google Pay, Paypal
Philippines Credit Card (American Express, JCB, Master Card, Visa), Dragonpay, Google Pay, PayPal
Saudi Arabia Credit Card (American Express, Master Card, Visa), Google Pay
Singapore Apple Pay, AXS, Credit Card (American Express, Master Card, JCB, UnionPay, Visa), Google Pay, PayNow, PayPal
Thailand Credit Card (American Express, Master Card, JCB, Visa), Google Pay, PayPal
Taiwan, China Credit Card (American Express, Master Card, JCB, Visa), Google Pay, PayPal
Vietnam Credit Card (Visa, Master Card, JCB), Google Pay, Momo

* Only applicable to bookings made on Scoot’s direct channels only

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