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SkyBus Awarded TripAdvisor’s Certificate of Excellence for Second Consecutive Year

June 23, 2017 OTA News No Comments Email Email

SkyBus, operators of Melbourne’s express CBD to Tullamarine Airport service, today celebrated its back-to-back TripAdvisor® Certificate of Excellence recognition for high customer ratings and valued service.

With a 4.5 star rating and nearly 3,500 reviews, SkyBus is the number one bus transportation company in Melbourne.

“Aside from providing a safe and reliable service, one of our top priorities is customer satisfaction,” said Michael Sewards, Director of SkyBus. “Receiving the Certificate of Excellence validates that our efforts aren’t going unnoticed and that the millions of travellers who have used SkyBus services believe it to be of high value.”

The globally recognised award honours hospitality businesses such as SkyBus that deliver consistently superior customer experience. Businesses are awarded the Certificate of Excellence based on multiple criteria: (1) maintaining an overall TripAdvisor rating of at least four out of five stars, (2) exceeding a minimum number of reviews and (3) having been listed on TripAdvisor for at least 12 months.

Customers regularly review SkyBus’ service, with 92 per cent of reviewers rating the service as Excellent or Very Good. Recent review headlines include:

  • “Excellent and Economical Airport to City Transportation” – Uhuru6948
  • “Convenient & good value service” – Sue B
  • “Bang on for cost and ease!” – Jbrough79
  • “Gets the job done” – jordypfenech
  • “No hassle” – Ng W

“Travellers coming in and out of Melbourne love SkyBus and their reviews show it,” added Mr Sewards.

In addition to superior customer service, SkyBus passengers can also enjoy numerous perks, including free Wi-Fi, online ticket purchasing, smartphone ticketing access, reduced seniors fare and the popular ‘Kids Travel Free’ policy.

SkyBus transports travellers all across Melbourne on their many services, including the beloved Melbourne Express service, St Kilda Express, Frankston & Peninsula Airport Shuttle, City Hotel Shuttle and the new Avalon City Express.

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