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Social media fury as Qantas pax stuck 40 hours in Dubai

April 30, 2014 Aviation, Headline News No Comments Email Email

egtmedia59Twitter and Facebook were fizzing with indignation yesterday as customers vented their frustration over Qantas flight QF10, scheduled to depart Dubai for Melbourne on Sunday. The plane broke down and left passengers stranded at Dubai airport for more than 40 hours.

Passengers claim to have been told to board the flight and disembark twice during that time.

The fiasco delivered Qantas some seriously bad social media publicity.

“Qantas QF10 Dubai – Melbourne stuck in Dubai for over 36 hours. Qantas broken every promise to communicate changes! Disgusted.” That was one example.

“Worst experience with Qantas. Am stuck in Dubai for 36hrs due to some tech prob with flight. No alternative. Fed up with this,” tweeted another dissatisfied customer.

Others were equally disgruntled. “After over 30 hours of repeated delays, we are still stuck in Dubai without a confident end in sight.”

Another stranded passenger fumed: “You’ve tarnished our credibility in the eyes of our clients and employers, whose businesses are affected by your inability to make alternative arrangements! How do you intend to compensate us for the loss of earnings, anxiety and distress caused?”

The Twittersphere was all a-twitter with fury. Others took to Facebook to broadcast their suffering to the world.

“Seeing as I can’t get an answer from anyone at your incompetent business about anything I have resulted to social media,” wrote one irate passenger. “Are you able to tell all of us on flight QF10 when we are flying to Melbourne? I’ve had 3 different departure times today. The latest just pushed back again. When am I going home? I was meant to be there on Sunday morning which means I’m now 48hrs overdue.”

Qantas parried with the usual statements about “safety is our first priority”.

“We’re sorry for the delay and apologise for any inconvenience caused. We understand how frustrating delays can be however please be assured that safety is our first priority. We hope to have you on your way again shortly.”

Passengers were annoyed because they said Qantas didn’t give them enough information. The airline said QF10 “experienced a technical issue with an air duct”. The problem was rectified and the flight departed Dubai yesterday morning.

Passengers were provided with overnight accommodation, meals and transport, the airline said.

'Qantas Modern Family Party' screening failed to mollify passengers.

‘Qantas Modern Family Party’ screening failed to mollify passengers.

An attempt by Qantas to lighten the mood by screening “Qantas Modern Family Party” clip on its Facebook page went down like a lead balloon.

“In case you’re missing them, highlights from our favourite Modern Family’s visit Down Under, including their best Aussie accents!” Qantas chirped under its Facebook clip.

“I am missing them because I’m stuck in a Dubai hotel room because you can’t get the plane off the ground. Any danger of getting me back to Melbourne?,” replied Pat Keely.

“I am missing my own modern family because I am stranded on QF10 in Dubai,” fumed Sarah Stewart Robinson.

“I’m missing them… all the lost hours in Dubai thanks for Qantas poor customer service QF10…,” agreed passenger Alexia Patatas Bravas.

Others just panned the show.

“The show was the worst thing/ad I have every seen! Embarrassing!,” wrote Ben Karpeta.

“Fail for Modern Family. Worst episode. Rubbish product placement,” declared Andrew Bell.

“A lousy use of marketing funds Qantas! To compete with the big boys, you MUST think and act smarter!! Attaching yourself to this outdated view of Australia was not your finest hour!!!” that was the opinion of Gavin Porter.

Oh dear. Not the finest day for Qantas.

Written by Peter Needham

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