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State-of-the-art Terminal B facility features the latest customer self-service technologies

April 30, 2014 Airport No Comments Email Email

United Airlines and Massport today unveiled a new 10-gate concourse in Boston Logan International Airport’s Terminal B that lets customers travel more quickly and efficiently while enjoying state-of-the-art amenities.

Scheduled to open April 30, the Terminal B concourse brings United’s Boston operations together under one roof, offering greater convenience and consistency to the airline’s customers.

The new space features several of the latest self-service technologies that will streamline the airport experience for seasoned travelers and enable United employees to spend more time with customers who need extra assistance. These modern features include self-tagging baggage kiosks, automated self-boarding gates and a new customer service center that allows passengers to resolve routine travel issues more easily.

United and Massport invested more than $170 million to build the 97,000-square-foot Terminal B concourse, which includes a new ticketing lobby, improved security screening checkpoints and a spacious United Club lounge for the airline’s premium customers. Travelers will also enjoy the concourse’s contemporary design and conveniences, highlighted by accessible in-seat power and a variety of comfortable seating choices.

“From our intuitive self-tagging kiosks to our efficient self-boarding gates, the new Terminal B concourse offers more of the products and services our customers value,” said Jeff Foland, executive vice president of marketing, technology and strategy at United. “We’re grateful to Massport for their partnership in constructing this impressive facility, and for helping deliver a more flyer-friendly experience to our customers.”

“The opening of United Airlines’ new concourse at Terminal B is an investment in the future of Logan Airport,” saidMassachusetts Governor Deval Patrick. “With increased customer service and convenience, United’s presence in Terminal B will continue to make Boston a top destination for domestic and international travel. I thank United Airlines and Massport for their leadership and partnership.”

“This magnificent building is an investment in customer service and convenience,” said Massport CEO Thomas P. Glynn. “It brings United into one terminal, instead of two, it connects both sides of Terminal B, it has interactive technology to improve the airport experience, and it has new, locally based concessions such as Berkshire Farms.”

United Club Lounge
The new United Club at Logan Airport – the fourth lounge to feature the airline’s new design concept – provides a getaway where customers can relax or maximize productivity. Located atop the Terminal B concourse, the 8,000-square-foot lounge features spectacular views of the airfield and Boston Harbor. The club has an aviation theme with contemporary furnishings, complimentary Wi-Fi, abundant power outlets and a wide range of beverage and snack choices.

United in Boston
United has proudly served the Boston community for decades, providing customers up to 50 daily departures to each of the airline’s domestic hubs and access to United’s leading global route network. The airline will operate its first flights out of the new Terminal B concourse on April 30.

Beginning May 19, United will launch service with the newest addition to the United Express fleet, the Embraer 175 aircraft, on the Boston-Chicago route. The Embraer 175 offers more personal space for customers, with wider seats and aisles than other regional aircraft.

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