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Stolen Passports, Lost Luggage And Missed Flights: How Aussie Travellers Measure Up Against The World

June 1, 2015 Insurance No Comments Email Email

Data released today by Allianz Global Assistance reveals Aussies may not be the experienced travellers they think they are, with Australians being some of the most likely people to lose passports and luggage, and miss flights compared to international neighbours. Looking at the most common travel incidents among Chinese, Dutch, English and American travellers in 2014, statistics showed:

  • Australian travellers are the worst offenders in losing their passports, with the number of cries for help 50% more than the Dutch in 2nd place, followed by the English.
  • Australian travellers take 2nd place with the highest volume of lost luggage, with UK and the Netherlands remaining in the top three.
  • Australian travellers also take 2nd place in missing the most flights, following Americans who take the #1 spot with a staggering number 3 times higher than Australians.
  • Chinese travellers are the most cautious, coming in last place for all three categories.

Michelle Collins, General Manager of Travel and Medical at Allianz Global Assistance commented: “When travellers think of things that could go wrong during a holiday, they tend to think about accidental injuries that could happen once they’ve arrived at the destination, like falling off a motorbike in Asia.”

“The reality (and beauty) of travelling is that it’s a whole journey from the moment you leave home right through to your return flight. As well as potential injuries, the usual travel woes of losing passports and luggage, and missing flights could happen at any point in time, all of which can unfavourably impact your   holiday experience.”

One Australian tourist was infuriated when he found out a young female, who approached him and started casually flirting with him, had stolen his cash, passport and iPod. As well as providing the replacement cost of a passport and cash settlement for the stolen items, Allianz Global Assistance covered additional nights of accommodation and transport expenses for the inconvenienced traveller to visit a consulate for the replacement passport*.

“Without a doubt, travellers who carefully plan their journey and anticipate potential risks are more likely to have an enjoyable and problem-free holiday,” stated Michelle. “We’ve provided tips to help people navigate through these common travel issues. To be extra safe, always research to find the right travel insurance that will cover what you need, and keep their contact number and your policy number on you during your journey.”

Travel tips from Allianz Global Assistance:

  1. Make photocopies of your passport, visas, airline tickets and any other important travel documents then email them to yourself.
  2. Make sure the airline tag on your luggage is for the correct destination before it’s sent.
  3. Easily recognise your luggage by personalising it, such as strapping a colourful band around the case or tying a ribbon onto the handle.
  4. Consider wearing a money belt underneath your clothes to keep all your valuables. This will minimise the chance of pickpocketing.
  5. Don’t carry all your money at once for the day. Splitting it will allow you to have access to spare money in case of an incident.
  6. Always keep a lock on your luggage, including when luggage is left in the hotel room.
  7. Get to the airport early – this may sound like a no-brainer but it is absolutely essential.
  8. Always pay attention to the weather and where your aircraft might be flying through. Delays could happen in a different city that might affect your flight.
  9. Leave your holiday gifts unwrapped as they may be subject to unwrapping at security screening, which could increase delays.
  10. Ensure there is time between connections to allow for flight and/or customs delays.

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