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Stop gouging travellers! ACCC targets bank rip-offs

October 3, 2018 Headline News 1 Comment Email Email

Australia’s competition and consumer watchdog is turning the blowtorch on banks that gouge travellers by charging extortionate fees for converting currencies, either directly or via credit cards.

The Australian Competition and Consumer Commission (ACCC) wants to hear from small businesses and foreign currency suppliers on the matter – and it has been granted compulsory information gathering powers.

“Millions of Australians are travelling overseas, buying things on their Visa card, transferring Australian dollars into foreign currency and the banks are charging them too much – so we want to stop the rip-off,” Australia’s Treasurer Josh Frydenberg said.

Frydenberg says Australians are paying about AUD 2 billion a year in fees for overseas purchases or currency conversions. The ACCC has been asked to investigate the foreign transaction fees the banks charge consumers, which Frydenberg describes as excessive.

On ABC Radio yesterday, all sorts of bank practices were discussed, including allegations that some banks were charging consumers for loading their own money onto travel cards.

More generally, the Royal Commission into Misconduct in the Banking, Superannuation and Financial Services has unearthed all kinds of greedy, unethical, dishonest and even downright illegal practices conducted by banks and insurers. The time is right for a wider inquiry.

The ACCC will focus on sending money overseas and buying foreign cash, including through the use of debit and credit cards, both popular with travellers.

“Whether you’re buying Euros from your bank for an upcoming trip, sending money to family in Indonesia, or you’re a small business trading with suppliers in New Zealand, foreign exchange services are used by Australians every day,” ACCC Chair Rod Sims said.

“The World Bank has reported that Australians sent around AUD 8.8 billion overseas in 2016. Yet they also found that Australia is the third most expensive G20 country for consumers and small businesses to send money from.

“This means that if you send AUD 1000 overseas from Australia, on average you’ll pay AUD 9 more than if you sent an equivalent amount from the United Kingdom, and AUD 23 more than if you sent it from the United States. Given the amount of funds Australians remit, these higher charges can amount to hundreds of millions of dollars each year across the economy.”

Sims said the ACCC will examine “why major companies in Australia, including the big four banks, seem to be able to consistently charge high prices”.

The ACCC will examine price competition amongst suppliers of foreign currency conversion services and consider how easily potential entrants to the market can compete.

Core to the ACCC’s inquiry will be the way prices are presented to customers. The ACCC notes the Productivity Commission recently found that consumers struggled to understand and compare the different types of prices charged for international money transfers.

“The exchange rate you google is not the exchange rate you get from the big four banks. The difference is known as the ‘mark-up’, and it’s often a big part of the price consumers pay when converting currency,” Sims said.

“Many consumers have complained to the ACCC about these high mark-ups, as well as the transaction fees that often apply on top of that.”

The ACCC released an issues paper yesterday that encourages all parties to provide their views and experiences to the inquiry by 22 October 2018. The issues paper can be found at  Foreign currency conversion services inquiry, and written feedback can be sent to forex@accc.gov.au Alternatively, consumers and small business have the option of responding to a brief questionnaire which can be found at Foreign exchange – Consumer & small business questionnaire. 

“We are keen to hear from consumers, consumer advocacy groups, small businesses, and foreign currency suppliers on their experience on a range of issues, including transparency of pricing, costs, barriers to entry, and other factors affecting competition in the sector,” Sims said.

“The ACCC will conduct this inquiry with an open mind, but with a view to making recommendations where appropriate.”

The ACCC’s inquiry is initiated under Part VIIA of the Competition and Consumer Act (2010) and will afford the ACCC with compulsory information gathering powers. The inquiry has received the necessary approval from the Treasurer of Australia as required by law.

The ACCC is expected to provide its final report to the Treasurer in May 2019.

The World Bank in its June 2018 Remittance Prices Worldwide report found that the cost of sending money from Australia is higher than both the G20 average and the global average cost. The cost of sending money from Australia was approximately 11% higher than the G20 average, 13% higher than the UK and almost 40% higher than the US.

The issues investigated in the ACCC inquiry will include:

  • Pricing of foreign currency conversion services
  • Costs to supply foreign currency conversion services
  • The nature and extent of competition between suppliers
  • How prices are communicated and factors limiting the ability of consumers to effectively compare prices

Shadow assistant treasurer Andrew Leigh told the ABC that three years had passed since Labor first flagged the high cost of foreign money exchanges and offered solutions.

“Excessive and confusing fees have made it too pricey to transfer money for far too long,” Leigh said.

“People deserve a safe and secure way to send money without large portions being eaten up by fees – something they would already have if the Government had listened to Labor years ago.”

Written by Peter Needham

Currently there is "1 comment" on this Article:

  1. Mark & Vivienne Javins says:

    Be interesting to see if NZ’s consumer watchdog follows suit … given that most banks in NZ are Aussie owned. Also important if the ACCC does make a case and banks are forced to lower fees on the West side of the Tasman will they be obliged to do the same in NZ!

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