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Stranded Bali pax: Jetstar and Virgin move cautiously

November 17, 2015 Aviation, Headline News No Comments Print Print Email Email

egtmedia59Travellers are finally moving in and out of Bali, but fitfully. Jetstar brought another 1200 passengers back from Bali yesterday and plans to take more there today but Virgin Australia won’t be operating any flights to Bali today.

That’s because Virgin is concentrating on trying to get its passengers home. Airlines and passengers are keeping their fingers crossed as expert vulcanologists monitor volcanic ash plumes from erupting Mt Rinjani on Lombok.

One problem airlines face is contacting passengers in Bali. Jetstar advises it has been trying to contact customers originally booked on services scheduled to depart Bali for Australia between 3-9 November to re-book their travel.

“Despite repeated attempts, we’re aware some customers are not receiving emails or text messages from us.”

JETSTAR advised that today (Tuesday 17 November 2015) its planes are flying a modified schedule (see the full list with departure times below). All flights are subject to further safety assessment by Jetstar’s team of senior pilots and operational experts.

Customers Flying from Bali to Australia

Passengers should check the Manage Booking function on Jetstar’s website to track their booking.

Flights from Australia to Bali

If conditions remain clear on Tuesday, Jetstar will operate one passenger service from Melbourne to Bali (JQ43, departing at 11:00am local time).

It will look at re-introducing more passenger services to Bali from Wednesday onwards, once the recovery of Australian travellers is further advanced.

Jetstar Amended Flight Schedule: Tuesday 17 November

Scheduled Flights (listed by flight number)

  • JQ38 – Bali-Sydney (departs Bali at 12:30pm)
  • JQ43 –Melbourne-Bali (departs Melbourne at at 11:00am)
  • JQ44 – Bali-Melbourne (departs Bali 3:30pm)
  • JQ107 – Bali-Perth (departs Bali 2:20pm)
  • JQ116 –Bali-Singapore (departs Bali 12:40pm)
  • JQ117 – Bali-Perth (departs Bali 12.20pm)
  • JQ128 – Bali-Adelaide (departs Bali 1.35pm)

Cancelled Flights (listed by flight number)

  • JQ37 – Sydney-Bali
  • JQ47 – Brisbane-Bali
  • JQ58 – Bali-Brisbane
  • JQ82 – Bali-Darwin (Wednesday, 18 November)
  • JQ83 – Darwin-Bali (Wednesday, 18 November)
  • JQ101 – Bali-Townsville
  • JQ102 – Townsville-Bali (Wednesday, 18 November)
  • JQ106 – Perth-Bali
  • JQ116 – Perth-Bali
  • JQ117 – Singapore-Bali
  • JQ127 – Adelaide-Bali

The latest Jetstar cancellations can be seen here: http://www.jetstar.com/au/en/travel-alerts

VIRGIN AUSTRALIA cancelled all flights departing Australia to Bali yesterday “due to ongoing uncertainty around flying conditions”.

Virgin Australia advised: “Flights departing from Australia to Bali on Tuesday and Wednesday have also been cancelled. As Mt Rinjani continues to erupt and flying conditions remain unpredictable in the days to come, our priority is to bring guests home from Bali, rather than fly more guests in who could potentially be delayed in returning home due to ongoing eruptions.

“Virgin Australia remains ready to send passenger flights over to Bali as soon as we receive advice that conditions in the vicinity of Denpasar airport have returned to stable, safe conditions.”

For the latest update on Virgin Australia flights, see here: http://www.virginaustralia.com/au/en/bookings/flight-status/travel-alerts/

AirAsia rescheduled a number of flights linking Bali and/or Lombok with Kuala Lumpur yesterday. For further updates see:




Written by Peter Needham

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