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String quartet’s sarcastic ‘thank you’ for BA blunder

December 21, 2017 Headline News No Comments Email Email

The famous Chiaroscuro Quartet has issued a tongue-in-cheek musical riposte after British Airways first delayed their luggage, then found it and forwarded it to two separate addresses, neither of which was the right one.

The blunder, embarrassing for BA, started when violinists Alina Ibragimova and Pablo Hernan Benedi, cellist Claire Thirion and viola player Emilie Hörnlund arrived for a recording session – only to find no luggage.

A week ticked by before the quartet received a call saying their luggage had been found and sent to them. When it never arrived, investigations revealed it had been sent to two different incorrect addresses.

The Chiaroscuro Quartet made a perfect video response, playing a string quartet arrangement of Delibes’ Flower Duet, which was famously used by British Airways in their commercials.

A sarcastic voiceover explains:

The Chiaroscuro Quartet

“The Chiaroscuro Quartet loves British Airways, the world-famous Chiaroscuro Quartet has just heard the wonderful news that their luggage has been located – and after only a week too!

“And nothing was too much trouble for BA. How very kind it was, these fine instrumentalists thought, of British Airways to send their baggage to two addresses just in case one was wrong. Even if both were.

“How considerate it was too, to be told that their file was closed, ahead of the bags turning up anywhere.”

The track has been run on Classic FM, Britain’s only 100% classical radio station. Classic FM has about 5.5 million listeners tuning in each week, making it the biggest classical music radio station in the world – so that’s a big audience for the Chiaroscuro Quartet’s musical jab at BA.

You can hear the track on the Classic FM page here.

Edited by Peter Needham

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