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SureSave and Express Travel Group partner to offer members a new-look PDS

February 23, 2017 Insurance No Comments Email Email

SureSave, the leading provider of travel insurance and emergency assistance within the agency channel, has developed ‘Express Insurance by SureSave’, a new Product Disclosure Statement (PDS), designed exclusively for members of Express Travel Group (ETG). 

ETG is an established Australian, family owned and operated travel company, which represents the largest group of independent travel agencies in the country. Spanning across three brands – Select Travel Group, Independent Travel Group and italktravel, ETG reaches over 700 agencies across the country.

Tom Manwaring, Chief Executive Officer (CEO), ETG, said;


“‘Express Insurance by SureSave’ offers our agents a simpler, smarter way to explain what’s covered in a policy, making it easier than ever for our members to offer policy options that fit their customer’s needs.  The Express Insurance PDS presents complex policy information in a more appealing way through strong visuals, a simple layout and clear wording.”

“SureSave is a great partner for us as we like to provide our members with the tools that they need to sell products to their customers, easily and efficiently.  As a 32 year old family owned, trusted Australian travel organisation, we put the power in the hands of our members to be in control and choose the tools and services that will be most beneficial to them.”

Talbot Henry, National Sales Director at SureSave, said;

“We have a long-term relationship with ETG, therefore we are delighted to offer their members a product exclusively designed for them.  Similar to SureSave’s new PDS that launched last year, this PDS meets the changing behaviours and lifestyles of today’s modern traveller.  We look forward to continuing our work with ETG and seeing the benefits, growth and development this new product brings to their members.” 

Benefits of  ‘Express Insurance by SureSave’ PDS 

  • A new ‘Events’ based PDS 

Express Insurance by SureSave offers a practical explanation of cover in terms of real-life events that customers might experience before and during travelling.  These new events which are now covered replace the standard list of policy benefits, making policy information more relatable for the traveller.  This ensures that it is easier for customers to identify which policy best suits their needs.

  • Friendlier, more visually appealing layout 

Customers prefer a larger, clearer layout, when reading complex policy information.  As a result, SureSave offers a larger PDS that incorporates colour-coding, way-finder icons, information tables and online hyperlinks, which allow the customer to navigate with ease.

  • Online PDS with hyperlink navigation 

All of SureSave’s customers are emailed an electronic version of the PDS with their policy for their convenience.  Customers have electronic access to their policy information as they travel, avoiding any additional weight added to their luggage.  In addition, SureSave also offers a bonus with the electronic version now containing hyperlink navigation, so that customers can view information they need with just one click.

  • Developments to cover 

‘Comprehensive’ and ‘Necessities’ plans are available for international travellers, as well as plans which are catered to domestic and annual frequent travellers.

The PDS simplifies the definition of an ‘existing medical condition’.  This means that, in most cases, SureSave now looks at the last three years of a traveller’s medical history instead of their entire medical history. 

Information on transport events and their associated cover has been improved and made clearer.  Another exciting development is that ‘Express Insurance by SureSave’ offers cover for trip delays in cases where it is the operator’s fault.

‘Express Insurance by SureSave’ offers a range of options for customers to tailor their cover, increasing the flexibility of the policy and saving customers from paying for things they don’t necessarily need.  These include the option to apply for cover for an existing medical condition, add New for Old Luggage Cover on specified luggage items, buy out the excess on their policy, and select a cancellation limit that matches their trip’s value.  SureSave also offers a Winter Sports Option to cover travellers while participating in a winter sport, plus cover for snow holiday specific incidents.

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