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Swiss-Belhotel International Bolsters Customer Commitment With Personalised Online Chat Service

February 21, 2014 Hotel News No Comments Email Email

Global hospitality management company Swiss-Belhotel International has announced the launch of an innovative ‘Live Chat’ feature on the company’s website www.swiss-belhotel.com, facilitating instantaneous online interaction between guests and company representatives. 

Mr Gavin M. Faull, President and Chairman of Swiss-Belhotel International.

Mr Gavin M. Faull, President and Chairman of Swiss-Belhotel International.

An extension of Swiss-Belhotel International’s dedication to providing impeccable customer service, the ‘Live Chat’ feature enables fast access to comprehensive information about the facilities and services of each Swiss-Belhotel International property.

Swiss-Belhotel Chairman and President, Mr Gavin M. Faull, said he was delighted to be further strengthening the company’s reputation as a regional leader in hospitality management excellence with the launch of ‘Live Chat’.

“One of our founding commitments is to go above and beyond to provide high standards of customer service and professionalism. It is this principle that has been at the cornerstone of our sustainable development as a company and will continue to fuel our growth,” said Mr Faull.

Swiss-Belresort Watu Jimbar in Sanur, Bali will be one of the properties employing the Live Chat system.

Swiss-Belresort Watu Jimbar in Sanur, Bali will be one of the properties employing the Live Chat system.

Managed by a dedicated team of e-Commerce Account Managers, ‘Live Chat’ will be manned during office hours, from 9:00 am to 6:00 pm, Monday to Friday, providing efficient and convenient customer care.

The ‘Live Chat’ feature is available in Bahasa Indonesia and English language, with more languages to become available in the near future based on customer demand.

Swiss-Belhotel’s biggest presence is in Indonesia, where the company was recently voted the Leading Global Hotel Chain at the Indonesian Travel and Tourism Awards for the fourth year in a row.

Swiss-Belhotel International’s portfolio currently comprises more than 120 hotels and resorts ranging from two- to five-star brand classifications across Asia and the Middle East. The company was recently recognized in the list of the world’s top 100 hotel groups compiled by hospitality industry publication, HOTELS Magazine.

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