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The Apartment Service in top 3 Mystery Shopper Excercise

October 26, 2013 Hotel News No Comments Email Email

The Apartment Service, provider and global booking agent for serviced apartments and hotels has landed a top three position in a mystery shop of the HBAA membership of accommodation booking agents conducted by expert market research consultancy BDRC.

This on-going exercise is being used by HBAA to benchmark their members to create a recognised industry standard. Every quarter member agents receive an accommodation enquiry via email or telephone and be assessed on how the enquiry is being handled, the speed of the response and the product knowledge of the operator.

“At The Apartment Service we pride ourselves on our service, response times and providing appropriate and relevant accommodation solutions and are delighted to have been recognised.”

“To be in the top 3 of accommodation agents tested in this first round of benchmarking is an achievement and high praise indeed” says Charlie McCrow, MD, The Apartment Service.

As a long standing member of the HBAA The Apartment Service welcomes this initiative to create a recognised industry standard and will continue to support both the HBAA and their research partner BDRC Continental to achieve this.

For further information about the services we provide, please contact our Sales & Marketing Operations Manager, Shabina Awan on 020 8944 3659 or email

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