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The end of TQAL emphasises the need for industry leadership

July 4, 2014 Corporate No Comments Email Email

With the Commonwealth Government unable to find a private sector operator, TQUAL has ceased operating. This decision by the Commonwealth Government stresses the importance of the industry taking ownership for accreditation and service delivery by the sector.

With travellers now providing feedback instantly, the travel industries other accreditation programs will take centre stage.

The national TQUAL scheme, complicated a crowded space and this decision to scrap the scheme will allow the many industry schemes across the travel and tourism sectors to prevail. Quality schemes and accreditation is best operated by industry, for industry and that is why ATAS has been brought to the travel industry in Australia.

ATAS is an industry accreditation scheme that sets the benchmark of quality for the travel industry. AFTA is committed, through ATAS, to elevating travel industry standards in Australia by driving increased and continued participation by travel intermediaries in ATAS and raising consumer awareness of the benefits of booking travel through an ATAS accredited agent.

The AFTA CEO, Mr Jayson Westbury said; “1 July saw the launch of ATAS which followed the removal of $25 million of red tape by State and Territory Governments. ATAS establishes industry standards for the travel sector and provides travellers a brand to seek for quality service. To date over 1400 agencies have been accredited in a matter of weeks since the scheme opened for applications.”

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