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The guest is always right … 8 hotels in Hong Kong scoop gold awards in Hotels.com Loved by Guests Awards 2016

April 26, 2016 Accolades No Comments Print Print Email Email

cats1We all know that a good, bad or ugly review can make or break your hotel choice. After analysing 20 million genuine reviews from hotel guests who have checked-in around the world, it’s time to check out the best of the best, as Hotels.com™ reveals the winners of its Loved by Guests Awards 2016 – with eight in Hong Kong.

More than 2,700 hotels across 94 countries have been classed as outstanding and awarded the top Hotels.com Loved by Guests gold award, after achieving an average guest review rating of 4.7 or higher (out of 5), based on a minimum of 50 reviews as of 31 December, 2015. The Hotels.com Loved by Guests awards are based on authentic, trusted reviews left by customers who have actually stayed in the properties, meaning the hotel guests are the real judges.

In Asia Pacific, hotels in Japan took home the most gold awards with 44 hotels reaching the high bar. Amongst them, one hotel – Shiosai no yado Seikai, with the perfect score of 5, was the only hotel in the entire region which could attain the highest possible score in the period assessed. The second place went to Thailand (41), and third went to Vietnam (35). Taiwan and South Korea, two locations frequenting Hong Kong travellers’ list of top destinations, had fifteen and eight hotels winning gold respectively. There were also eight hotels in Hong Kong won the gold awards, including:

  Loved by Guests Gold Awards Winners in Hong Kong
1. The Upper House
2. Four Seasons Hotel Hong Kong
3. Island Shangri-La
4. Mandarin Oriental, Hong Kong
5. The Peninsula Hong Kong
6. The Ritz Carlton Hong Kong
7. Hotel Icon
8. Ovolo Central


For the second year running, hotels in the US were the biggest gold award winners, with 1,087 properties being recognised. Other top international destinations included the UK (220), Italy (187) and Canada (86).


Best in Class

A further 500 hotels have also been crowned winners in the Hotels.com Loved by Guests awards, in the ‘Best for’ categories. These awards celebrate the very best hotels around the world, again based on trusted guest reviews, across 10 bespoke categories – Luxury, Business, Boutique, Rising Stars, LGBT, Beach, Ski, Family, Spa, New and All Inclusive. To receive a ‘best for’ award, the 50 hotels with the highest average customer review score in each category were chosen, based on a minimum of 20 reviews as of 31 December, 2015. The top 50 hotels in each category have been recognised and will receive awards and certificates.

Three Hong Kong hotels in three different categories were amongst these winners. Royal Plaza Hotel was chosen for being one of the ‘Best for Family’ hotels, while JW Marriott Hotel Hong Kong was regarded as one of the ‘Best for Luxury’ hotels. The third ‘Best for’ award in Hong Kong went to Tuve, as one of the ‘Best for New’ hotels.

Of all 500 ‘Best for’ winners, 82 of them are located within Asia Pacific. The Hanoi Lotus Boutique Hotel in Vietnam was the highest rated amongst all 500 ‘Best for’ winners, scoring an incredible 4.9 out of 5 and winning a ‘Best for New’ hotel award. Most of the ‘Best for’ awards for hotels in the region were ‘Best for Spa’ hotels, with 14 of hotels in the region winning the accolade. There are also eight ‘Best for Family’ hotels in the region, which half of them belong to hotels in Japan. The only three ‘Best for Boutique’ hotels were scooped by Thailand, along with 15 other ‘Best for’ awards across multiple categories, making Thailand Asia’s biggest winner in the ‘Best for’ areas.

“What makes our awards program so special is that, as the new name suggests, these hotels are loved by guests, they are awards chosen by the people for the people. When we launched the programme last year we wanted to not only recognise our top-performing hotel partners, but we also wanted to help consumers make informed booking decisions, based on genuine, trusted reviews,” said Jessica Chuang, Director, Regional Marketing of Greater China and Emerging Southeast Asia and India for the Hotels.com brand.

“This year we’ve evolved the awards by introducing a new gold level that really celebrates those truly outstanding hotels, who have achieved average guest ratings of 4.7 or higher. Thanks to the now 20 million authentic and verified reviews on our site, we’ve been able to recognise 2,700 gold winners and found the best hotels across 10 bespoke categories. As the influence of feedback from hotel guests still continues to grow in importance, we’re proud that this content and guest feedback on our site is informing and providing valuable insight for both our customers and hotel partners alike.”

Each selected hotel will receive a framed certificate and window sticker to display on-site at their location. Hoteliers will also be able to showcase their guest review rating on their social and digital platforms by downloading a special widget.

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