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The Power Struggle: Dealing With Difficult Clients

February 24, 2018 Business News No Comments Email Email

The attitude of being a tough entrepreneur is something that lots of us feel we need to embody to get what we want. However, is this the right attitude to have through every aspect of your business?

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When it comes to a common problem, like clients not paying up, should you be really tough with your clients, or should a common considered approach benefit more?

Chasing A Client Up

Chasing a client for payment can be draining. It’s important to know how best to chase a client. If you go about it the wrong way, you could end up, not just severing your relationship with that client, but it could damage your reputation, especially if that client has a better reputation than you. The trick is to be firm, but not aggressive. And this is to do with the language that we use. There are some handy examples at psychologytoday.com of assertive phrases you can use that treads that fine line. But in chasing a client up, communication is beneficial throughout the process. Not just after you’ve completed the tasks, but during the task itself.

Knowing Your Options

We can feel in a quandary if we don’t understand our options with regards to payment. Luckily now, some companies will buy your invoices from you and chase up the clients, known as invoice factoring. You can learn more at invoicefinancingaustralia.com.au to get an idea if this is a good option for you. This is the peril of many startups, they feel that’s the only option is to get a client to pay up, and so they resort to any means necessary. This isn’t productive, as it can drain your resources, especially if it’s a paltry sum of money. Knowing your options, financially, as well as undertaking a balanced assessment of whether you should go down the legal route, will help you.

Are They The Right Client For You?

Is the question, if you’ve got a difficult client, are they actually the right one for you? It can be challenging to sever ties with a client, especially when you are desperate, but if you are being treated unfairly, or you’re not earning your worth, then is the relationship a beneficial one? Because we are getting a regular wage, we can argue that they are a client we need to keep on our roster, but if we are doing tasks that we feel doesn’t develop our business, then surely it’s time to break up with them?

The lesson to learning all of this is that you should pick and choose your clients carefully. We can get into the trap of accepting business because it pays, but this could give you a lack of focus. Instead, if you spend time developing the right clients, this will help you to increase your healthy client roster, but also developing the business the right way. Remember, at the very outset, it’s about quality, not quantity. This trend should continue throughout the life of your business.

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