What differentiates The Ritz-Carlton hotels and resorts from other luxury competitors in Asia Pacific? For many business and leisure travelers, the answer is simple — The Club floor accommodations and amenities. Featuring many special services and privileges, The Club Elevated experience offers the comfort, convenience and privacy of a “hotel within a hotel.”
Located on the upper floors of each hotel across the region, The Ritz-Carlton Club is not just about luxurious surroundings. The services, including five complimentary food and beverage presentations daily, also provide added value to a stay by solo business travelers or families on vacation. The focal point of The Ritz-Carlton Club is a spacious lounge area, furnished to resemble a comfortable and homely living area, well stocked with books and a variety of international magazines and newspapers. A dedicated concierge is always on duty to meet any needs from hard-to-get restaurant reservations to assistance with changing airline flights. Only guests registered on Club level can access the floor through the use of a special elevator key, ensuring a sense of personal security.
The design and layout of The Club Lounge varies from location to location. At The Ritz-Carlton, Hong Kong, guests can enjoy their breakfast while overlooking the Hong Kong island 116 floors below. For business guests needing a quiet meeting space, a portion of The Club Lounge in The Ritz-Carlton, Beijing, The Ritz-Carlton, Millenia Singapore and The Ritz-Carlton, Shenzhen offer private rooms with conference tables. At The Ritz-Carlton, Tokyo, the ambience of The Club Lounge can be appreciated by enjoying the floor to ceiling windows with exceptional views across the dynamic city to snow-topped Mount Fuji. In a classic landmark building, The Ritz-Carlton, Tianjin, offers an added sense of home in a Club Lounge designed as a sprawling, yet intimate apartment.
In-room check-in provides a relaxed one-step process in the comfort of Club rooms. Upon arrival, a personal welcome is always guaranteed. Accommodations with Club access include both deluxe rooms and suites; immediate complimentary pressing or steaming of clothes upon arrival is all part of the service, returned to guests within an hour.
Food and beverage presentations are one of the prime attractions of staying on The Club level. Hot breakfast buffets with an array of typical morning fare of cereals, pastries, fresh fruits, local delicacies and ‘live’ cooking. At lunchtime, small sandwiches and tasty salads are served. Afternoon tea – three-tiers of scones, finger sandwiches and desserts with an extensive choice of international tea selections – served from 2.30 p.m. to 4.30 p.m., is a respite from the day. When the work or play day is over, The Club Lounge invites guests for cocktails and pre-dinner snacks. Before retiring for the evening, The Club Lounge features cordials and chocolates.
Extending comfort beyond The Club Lounge, guests can request for barista-made coffee or loose-leaf tea, served direct to guestrooms within 10 minutes at any hour of the day or night. In addition, for short trips in the vicinity of the hotel, a complimentary chauffeur-driven Club limousine is on stand-by to drive guests from 7 a.m. to 10 p.m. daily.
When it’s time to leave, simple check-out at The Club Lounge is a breeze, with pre-arranged billing procedures and personal send-off with a small departure souvenir.
“The Ritz-Carlton Club® Experience is part of our commitment to always delight our guests with the finest personal services in a warm, relaxed and refined ambience,” says Mr. Victor Clavell, Vice President of The Ritz-Carlton Hotel Company, Asia Pacific.