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The Travel Corporation extends Call Centre hours for Contiki, Trafalgar and Insight Vacations

October 27, 2014 Wholesaler No Comments Email Email

The Travel Corporation has announced extended call centre hours for Trafalgar, Insight Vacations and Contiki Holidays in Australia to assist in booking travel and answering inquiries to better meet the needs of travel agents.

“Providing high-quality customer service in a flexible format that suits the busy schedules of our loyal travel agents and their clients is our absolute highest priority. We recognise that evenings and weekends are popular hours for booking travel so it was only fitting that we introduced a new program that would allow us to meet agents’ growing needs,” said John Weeks, CEO of the Travel Corporation Australia. “Working with The Travel EventsCorporation’s customer service departments in Canada and South Africa who receive redirected calls from our Australian clients during hours when our offices are closed – allows us to provide our clients with the same quality service and conduct business during times that work better for them.”

Contiki was the first company within The Travel Corporation’s family of brands to provide extended hours, which came into effect in September. Following positive feedback, Trafalgar and Insight Vacations extended their customer service hours in early October. For a full schedule of available customer service hours for each brand, see below:

Trafalgar

  • Monday – Friday: 9am – 1am
  • Saturday: 9am – 10pm
  • Sunday: 11am – 5pm 

Insight Vacations

  • Monday – Friday: 9am – 1am
  • Saturday: 9am – 10pm
  • Sunday: 11am – 5pm 

Contiki

  • Monday – Friday: 9am – 1am
  • Saturday: 9am – 10pm

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