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Tigerair Australia Launches Web Check-In Latest Customer Innovation to Make Flying Tigerair Better than Ever

March 12, 2014 Technology No Comments Email Email

Tigerair Australia today announces the launch of its new Web Check facility across its entire network, allowing customers the convenience of by-passing queues at the check-in counter for a hassle-free flight.

Tigerair Australia Commercial Director Adam Rowe said that Web Check has been introduced in response to overwhelming customer demand and follows on from a number of customer facing innovations launched by Tigerair over the past year including a new in-flight menu, priority boarding, mobile app and self-serve kiosks.

“Our brand is all about value and innovation. We’re an airline that continually evolves based on customer demand and we will continue to review and innovate our product offering in line with the needs of our customers. Tigerair’s Web Check neatly complements the combination of affordability convenience and simplicity that we strive to offer our customers.

“Travelling to any of the attractive destinations on our network becomes an even more attractive proposition when you can purchase a seat with Tigerair from $55 (to fly between Melbourne and Hobart for example), check yourself in online and if you have carry-on luggage only, then you simply turn up at the airport and head straight to the boarding gate.”

Tigerair’s Web Check facility is free and allows passengers to check themselves onto their flight between 72 and two hours prior to scheduled flight departure. Passengers with checked luggage can also check-in online and head straight for the dedicated Web Check Bag Drop area for a quick and easy baggage drop.

The key requirement is that customers print their own bar-coded boarding pass and bring it with them to bypass the traditional check-in queue. This also speeds up the baggage drop process for those with checked luggage.

“Web Check fits in well with Tigerair’s unique low cost operating model which aims to provide the absolute lowest fare for a seat by allowing the customer to choose what extras they may or may not want to pay for.

“It’s all about choice. We provide a seat for the best possible fare and allow our passengers to select what, if any, optional extras they wish to pay for. If you don’t need checked in luggage and prefer to travel light, simply take advantage of our free of charge carry-on luggage allowance. You can pre-order or purchase means on board. It’s all about empowering the customer to tailor their flight to suit their budget and travel requirements,” said Mr Rowe.

Tigerair’s Web Check is available now at all 12 ports that the airline operates from around Australia. Customers with flight bookings already in place simply need to have their flight confirmation details ready and click on the Web Check icon at www.tigerair.com to start enjoying the convenience of Tigerair Web Check.

Key Web Check facts:

  • Web Check enables customers to check-in online via our website at www.tigerair.com/webcheck.
  • Web Check-in is available for anyone travelling on the Tigerair network from today, even for bookings already in place.
  • Passengers who have pre-booked emergency exit row seats, passengers with special needs and passengers travelling with infants are unable to use Web Check and should check in at the airport as usual at least 45 minutes prior to the departure time. See the website for special needs advice.
  • Carry-on bags will be checked at various points at the airport including the departure gates and must meet carry-on baggage restrictions. See here for more baggage advice. Bags that exceed these restrictions will be checked into the hold, and passengers will be charged an excess baggage fee. Details on fees can be found here.
  • Flights are opened for Web Check from 72 hours (three days) to two hours prior to scheduled departure times, including return legs of booked travel.
  • Web Check is free and available on all Tigerair Australian services for all travellers listed as flying under any one booking.
  • If you have purchased a non-emergency exit row seat during online booking, your seat will still be assigned to you when you Web Check. If you have not purchase a seat during booking, you can purchase a non-emergency exit row seat during the Web Check process or one will be assigned to you automatically by the system.
  • Passengers are advised to print their boarding pass after completing Web Check and to bring it with them to the airport. Passengers with carry-on luggage only can head straight to the boarding gate.
  • Web Check can also be used if you have bags to check-in. At the airport the passenger must proceed to a dedicated Web Check Bag Drop counter to drop their bags. These counters open two hours prior to departure and strictly close 45 minutes prior to departure.
  • Tigerair has dedicated Web Check Bag Drop counters at all airports we operate from.
  • · Passengers who  arrive after the Web Check Bag Drop check in desk has closed (45 minutes before the scheduled departure time) or after gate  closure (30 minutes before scheduled departure time) will not be permitted to travel on their chosen flight and fees will be incurred to move to an alternative flight. Fares may otherwise be forfeited.
  • The gate number will not be displayed on the Web Check boarding pass and passengers should refer to the display boards inside the airport.

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