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Tigerair to resume normal Bali service from 3 Feb

January 23, 2017 Headline News No Comments Email Email

Tigerair Australia will resume flights between Bali and Australia from 3 February 2017, which is Friday next week.

The airline achieved a breakthrough in its standoff with the Indonesian government by agreeing to use its own A320s on the Bali route rather than the B737-800s it has been wet-leasing from its parent, Virgin Australia.

The dispute has thrown the plans of tens of thousands of holidaymakers into chaos and was getting more expensive for Tigerair and more irritating for its passengers by the day.

 

A Tigerair statement said:

Tigerair Australia has received a key approval from the Indonesian Government to operate scheduled flights to and from Bali using its Airbus A320 aircraft and plans to resume its normal Bali flying schedule from 3 February 2017, subject to final procedural approvals being secured.

Flights from Bali to Australia

Virgin Australia will continue to transport passengers who were scheduled to travel with Tigerair from Bali to Australia between Friday 20 January and Thursday 2 February (inclusive) where possible.

All scheduled Tigerair services from Bali to Australia during this period will not be operated.

Tigerair will directly contact affected customers currently in Bali via SMS and email to provide details of their updated travel arrangements.

Flights from Australia to Bali 

In order to provide notice and certainty to customers, all scheduled Tigerair services from Australia to Bali between 20 January and 2 February (inclusive) will not be operated.

Passengers due to travel from Australia to Bali during this period will be directly contacted by Tigerair via SMS and email and offered full refunds.

Tigerair sincerely apologises for the inconvenience that this matter has caused.

We look forward to resuming our normal schedule of flying to Bali from 3 February 2017. 

Further information about refunds 

Please note that all refunds for payments made via debit and credit cards will be automatically processed within 24-48 hours. Payments made using third party providers such as travel agents and other forms of payment including POLi, PayPal, Velocity Frequent Flyer and Latitude Interest Free payment will be automatically processed within four business days. Please contact your payment provider directly if you have any queries.

Tigerair’s call centre is currently experiencing a higher volume of calls than normal. Tigerair sincerely apologises for the inconvenience this issue has caused our customers.

Written by Peter Needham

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