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Tigerair’s fare freeze will benefit online bookers

July 19, 2017 Headline News 1 Comment Email Email

In another airline inducement for customers to book directly online, Tigerair Australia has decided to let customers freeze their fares – holding a fare price for 48 hours – for a small fee.

The offer is valid only for customers who book online and applies only to routes nominated by Tigerair.

Some other airlines, notably Air New Zealand, offer similar services, although they charge more for it than Tigerair will.

For AUD 3 per person per sector, Tigerair customers can put a freeze on an attractive airfare they are viewing. Tierair says this will give them extra time to confirm their travel plans with family and friends or free up funds without worrying about the price increasing.

Fare Freeze applies only to fares that are available more than 27 days from date of departure and have the ‘Fare Freeze’ symbol displayed at the bottom of the online booking page.

Customers will proceed through the booking process as per usual with a AUD 3 fee due at the end to confirm the fare freeze.

Once the customer is ready to purchase their fare, they must return to the Manage My Booking page within 48 hours to finalise their booking. If the customer chooses not to purchase their held flights within 48 hours, the booking will be automatically cancelled.

Tigerair Australia commercial director Andrew Maister says Fare Freeze provides more value and choice for consumers.

“Like many airlines worldwide, our fares are dynamic, and increase as demand increases, closer to the travel date. That’s why we recommend customers plan ahead and book early to secure the best value deals.

“We recognise there are often a number of factors involved when sitting down to book your next holiday and it’s not always as simple as being able to purchase the first airfare you see. Fare Freeze means you can now put a hold on that great value airfare you’ve just spotted for a period of 48 hours, while you lock in your travel plans with family or friends or juggle your finances without the worry of the price changing.”

The Fare Freeze fee of AUD 3 is non-refundable and not a deposit for the booking. It must be paid for using a valid MasterCard or Visa Credit Card, Mastercard, Visa Debit Card or POLi. Fare Freeze is not available on special sale fares.

Edited by Peter Needham

Currently there is "1 comment" on this Article:

  1. AgentGerko says:

    What I’d like to see in Australia is a copy of the US carriers websites, where you can cancel your non-refundable ticket during a 24hr cooling off period immediately after buying the fare.

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