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Tourist family meal topped $1000 with $600 chilli crab

May 22, 2014 Food & Beverage, Headline News No Comments Email Email

egtmedia59The Singapore Tourism Board (STB) is doing what it can to help a family of four tourists who bought a chilli crab dish at Boat Quay’s Forum Seafood Village restaurant last month during a holiday visit – and suffered a severe reaction to the bill.

The bill for the family meal came in at SGD 1186 (AUD 1014) and included a single crab which cost SGD 707 (AUD 605).

The family, visiting from the Philippines, was stunned by the figure, the Straits Times reported. unnamed

The Singapore newspaper said the STB had contacted the family to apologise for their “unpleasant experience in Singapore” and is looking into the matter. It seems the waiter had trouble speaking English, and all the family could understand was “big or small”, referring to the size of the crab. Whatever the size of the crab, the bill was big.

The family had a small amount of alcoholic beverage (Singapore sling and Tiger beer) but the drinks component of the bill was just SGD 49 (AUD 42).

The STB said it directed any complaints involving monetary refunds to the Consumers Association of Singapore (Case), which would pursue the matter on the complainant’s behalf through mediation or the Small Claims Tribunal.

Case executive director Seah Seng Choon confirmed the association is working closely with STB to resolve the dispute.

The Straits Times quoted a spokesman for Forum Seafood Village saying the restaurant was prepared to compromise and could offer “a partial refund because of the misunderstanding”. The restaurant’s menu clearly states that the Alaskan king crab costs SGD 208 per kilogram, the spokesman said, but the waiter, who speaks poor English, had not informed the tourists of the final price.

The tourists don’t seem to have had any problem with their meal – just with the bill.

Written by : Peter Needham

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