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Travel Agents Given Peace Of Mind In An Australian Industry First

October 10, 2014 Corporate No Comments Email Email

Following the removal of the Travel Compensation Fund on 1st July, Allianz Global Assistance has today helped put the minds of a number of travel agents at rest. 

They have introduced a new type of insolvency benefit to new Travel Insurance policies[1] sold through specific travel agents – an Australian first.

Launched through Allianz Global Assistance’s partners, Aussietravelcover and CHI, this new benefit has been developed by Allianz Global Assistance in response to industry concerns and will provide benefits to Australian travellers should one of the covered wholesalers or tour operators become insolvent.

Furthermore, Allianz Global Assistance has today confirmed that their claims policy is not to direct customers with these new benefits to their banks to activate chargebacks where their travel agent is the merchant.

John Myler, CEO of Allianz Global Assistance, comments: “The concerns of our partners and customers are at the forefront of our business. We take industry anxieties extremely seriously – particularly when we have observed risk and a potential threat to protection – which is why we continue to research and invest in new, innovative products that will add value to our clients and customers.

“Following today’s announcement of our new insolvency benefit in the Aussietravelcover and CHI Travel Insurance product, we’re delighted to provide customers, and the wider travel industry, with a safety net of protection to help ensure that the experience of travel is as seamless and stress-free as possible”.

Shannon Gereaux, General Operations Manager of Aussietravelcover, comments: “We are excited to be working with Allianz Global Assistance on this new offering and we’re thrilled to be the first client to market with their new product to offer our travel agent partners a solution for their concerns.”

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