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Travel agents still preferred in Australia

April 9, 2018 Headline News No Comments Email Email

The Roy Morgan Travel Agent Monitor Market Indicator Report reveals tripadvisor.com.au is the number one website for Australians to visit when planning a holiday, with 15.7% of Australians aged 14+ visiting the website in an average 4 weeks.

Booking.com and Qantas were the second and third travel websites with visitations in an average 4 weeks at 13.6% and 13.5% respectively.


Travel websites visited in the last 4 weeks (Top 15)


Source: Roy Morgan Holiday Tracking Survey – January 2017 – December 2017, n = 15,220. Base: Australians 14+.
Travel Agents most used for booking last overseas trip

The Travel Agent Monitor Report reveals while online may be increasing as the dominant information source used for planning overseas and domestic trips, when it comes to booking trips overseas most Australians choose to use a travel agent instead of an online only website.

While it may be simple enough to book your accommodation directly for a domestic holiday, it can get complicated and overwhelming booking an overseas trip, especially if there are multiple destinations, stopovers, and peak holiday times to contend with.

Many Australians turn to their travel agent to organise their trip in a concise way to keep their itinerary in check, and even pay for multiple accommodation bookings in a single purchase. 42.5% of Australians aged 14+ used a travel agent to book their last overseas trip in the 12 months to December.

This is significantly more than online only travel booking websites, which 15.5% of travellers used on their last trip overseas.

Booking sources used for last holiday or leisure trip1


Source: Roy Morgan Holiday Tracking Survey, January 2017 – December 2017; n = 9,996. Base: Australians aged 14+ who took a holiday or leisure trip in the last 12 months. 1. A respondent can be counted more than once as they can provide multiple responses to this question.

Michele Levine, CEO, Roy Morgan, says:

“Travel agents operate in a highly competitive industry, having to contend with a complex marketplace such as bricks and mortar shops, online, and surging technologies such as Airbnb.

“The popularity of online comparison websites when planning a holiday is continuing to trend upward, with websites like tripadvisor.com.au, Booking.com, and Qantas being visited the most in an average 4 week period.

“The Travel Agent Monitor Market Indicator Report benefits travel agents, tour operators, and online only travel booking websites, by tracking their performance over time relative to their competitors in terms of brand awareness, advertising awareness, usage, consideration and loyalty. The report also shows how the Internet has changed the way Australians are booking their holiday and leisure travel, and details which travel websites Australians have visited in the last 4 weeks.”

Edited by Ian McIntosh

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