Travel Counsellors make significant investment in new staff to support growing network of home-based agents
Travel Counsellors have added five new staff members to their Melbourne head office team. With new roles in commercial management, agency support, IT support and airline support all being filled by industry professionals, Travel Counsellors is in a strong position to further grow the brand in Australia and support the many agents choosing to join the Travel Counsellors network.
With extensive experience in commercial roles with Air New Zealand, Qantas Holidays, Flight Centre and Travel Scene American Express, as well as a Master of Business Management from the University of Western Australia, Aida Osta has stepped into the important role of Commercial Manager. Bringing a wealth of relevant experience, expert knowledge and industry know-how to the role, Aida Osta comments, “I’m delighted to be working for such a successful brand as Travel Counsellors. I firmly believe the home working model that Travel Counsellors have perfected is the way of the future for agents, as it offers a win-win for both the customer and the agent. Offering flexibility, autonomy and unlimited earning potential to agents, and a superior booking experience for clients, Travel Counsellors is a brand I’m very excited to be working with.”
Working in agency support roles, travel industry professionals Sam Puccio and Liz Wait will both work full-time from the Melbourne head office, supporting Travel Counsellors who need to leave their business for a period of time to go on holiday, fam trips or in times of sickness. Essentially, these roles provide the equivalent of holiday pay, a rare form of support for self-employed people. This innovative initiative indicates the high level of support the Travel Counsellors brand offers its network of home working agents.
Two other significant support roles round out the new additions to the Travel Counsellors head office team. With experience working at Concorde International Travel and Tempo Holidays, Dean Hickford brings extensive travel industry experience to his role as Airline Executive, while Rob Mason has come to the Melbourne head office fresh from working with the Travel Counsellors IT team in the UK.
David Hughes, Managing Director of Travel Counsellors Australia believes that the level of support Travel Counsellors agents receive is what makes the company such a success. “Whether it’s providing high-quality IT support or strong commercial leadership, Travel Counsellors recognise the inherent value in supporting our network of home-based agents. Working from home on your own enterprise can be challenging, but with the right support and leadership, we believe that any experienced agent with the right attitude can flourish while running their own home-based enterprise, says David. “We are always looking for new ways to add value to the lives of our Travel Counsellors and the investment in two full-time agent support executives is a good example of this. By enabling our Travel Counsellors to leave their valued clients in the capable hands of experienced, knowledgeable executives is a real bonus for our Travel Counsellors. They can now go on holidays knowing that their business is still ticking over and their clients are well looked after. It’s this type of investment that makes the Travel Counsellors brand such a uniquely innovative one.”