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Travel Indochina appoints General Manager, Customer Experience and Marketing

August 1, 2014 Appointments No Comments Email Email

Travel Indochina has announced the appointment of Joe Ponte to the newly established role of General Manager, Customer Experience and Marketing, effective early August 2014.

Ponte will have direct responsibility for all marketing activity as well as ensuring a consistent and market leading customer experience across all touch points for the Travel Indochina business.

Most recently Director of Brand USA (the official tourism body of the USA) for Australia and New Zealand, Ponte brings 15 years marketing and tourism experience to the role. He has previously held a Senior Sales and Marketing role at Australia’s largest property developer, Stockland and prior to this, at Flight Centre.

Managing Director Paul Hole says the role is a new global position that exemplifies Travel Indochina’s commitment to providing an exceptional customer experience.

“I’m very excited to have someone with Joe’s experience and passion joining our business in such an important role,” says Hole.

“Our commitment to customer experience extends beyond providing great service, and into ensuring a consistent experience across all contacts with our business. We’ve put this into practice with our transparent customer reviews via independent third party review system, Reevoo. Joe’s appointment is the next important step in delivering a marketing leading customer experience, and making sure we are better at communicating the true value of our unique travel experiences to prospective travellers.

Joe Ponte is equally enthusiastic about his appointment.

“Travel Indochina is a wonderful business with such a strong brand and focus on customer experience – it has a great story to tell,” says Ponte.

“I am really looking forward to contributing to next phase of the businesses growth both here and around the world.”

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