The new pain-free process simply requires agents to cancel a hotel item online within two hours of it being confirmed*, then within the next 24 hours send an email containing the booking ID and the hotel name to [email protected]. Agents can then simply check their booking on-line after 48 hours to view their refund.
The only stipulation is that bookings must be checking in to the hotel more than five days from the date of creation.
TravelCube Pacific’s Vice President of Sales and Marketing, John Stucci, says the ‘2foryou’ initiative – which involves TravelCube absorbing the standard hotel cancellation charges – recognises that everyone makes mistakes.
“Now, even with instant purchase items, those human errors do not always have to come at a cost,” says Stucci.
The launch of ‘2foryou’ is just the latest instalment in TravelCube’s ongoing efforts to make life easier for Australian travel agents.
In March this year, the company, which already charges no credit card fees and applies no currency fluctuation charges, also eliminated cancellation and amendment fees from its retail booking website.
In addition, TravelCube this week eliminated the need for agents to reconfirm bookings, with the change applying to any booking created after9am on 11 July.
“We have received enormous feedback from travel agents who clearly appreciate all our efforts to make the booking process as simple and flexible as possible,” says Stucci. “Rest assured we will continue to look for opportunities to enhance the way we interact with all our valued partners.”