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TravelEdge gains early efficiencies with First Integrated tramada(R) and Concur Compleat solution – MyQC

February 7, 2017 Tech No Comments Email Email

In mid-2016 TravelEdge went live with improvements made to automate several manual processes in the administration support area of processing bookings by developing a solution to seamlessly integrate tramada® and Concur Compleat.  With Phase 1 of the project now complete, TravelEdge has rolled out the first reengineered workflows enjoying productivity gains and improved customer service.

Kim-Wethmar

Single seamless solution

“Keeping tramada® as our one source of truth is sacred to us, as the central hub holding all our mission critical information and client data, with all consultants using tramada® to process booking transactions. This means that any additional automation technology simply had to work with tramada®.” says Kim Wethmar, Chief Executive Officer TravelEdge.

Natasha Jaglica, Business Efficiency Manager TravelEdge says “Concur Compleat offers us the ability to automate additional processes outside our core tramada® system.  Our integrated solution, MyQC, has replaced manual quality checks at both our client and at the traveller level ensuring all details are correct and our travellers have a seamless experience. The integrated tramada® Concur Compleat solution, MyQC, means we can offer better service to our clients while gaining efficiencies.”

Using information stored in tramada®, TravelEdge are adding new services to their portfolio with MyQC such as proactively selecting seats based on traveller preferences, passport validity and visa requirements, frequent flyer and airline membership, meal requests and special preference confirmation, limousine transfer confirmation, and much more.  The tramada® engine passes debtor specific information to Concur Compleat including client contract information, PNR remarks and duty of care details.

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