A traveller is very unhappy with Hawaiian Airlines, claiming the airline subjected him and fellow travellers to a 12-hour flight delay compounded by lack of communication.
Flight HA446 was scheduled to depart Auckland International Airport for Honolulu in the middle of the night (12.30am) Thursday. After a “couple of failed departure attempts”, during which the plane taxied out for takeoff and then returned to the gare, passengers were told at 4.30am “the flight’s not going to go out tonight”, passenger Ashley Kramer told New Zealand’s Dominion Post.
Four hours later, passengers were told to go home and that the airline would call with updated information.
Kramer said no-one called and when passengers phoned the Hawaiian Airlines’ call centre in Honolulu they were told very little.
Kramer said about 12 passengers who continued to complain were finally rebooked onto an Air New Zealand flight to Honolulu at 8.55pm on Thursday.
On Friday, the Dominion Post reported that a spokesman for Hawaiian Airlines apologised to all passengers affected by the inconvenience and confirmed they would all receive a USD 400 travel voucher.
“Safety is our top priority, and we appreciate the patience of our guests as we inspected the aircraft prior to departure.
“When it became clear we would not be able to resume the flight as scheduled, our airport staff worked to accommodate all passengers on other flights.”
Written by Peter Needham in Wellington, New Zealand