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Travellers Choice goes Back to the Future

August 19, 2014 Corporate No Comments Email Email

A “technology futurist” and a “change navigator” are set to entertain and enlighten Travellers Choice members in late October when the group gathers on Queensland’s Gold Coast for its Annual Shareholders’ Conference.

This year’s event at Jupiters Gold Coast (31 October – 2 November) is themed ‘Back to the Future’, and Chief Executive Christian Hunter says the aim will be to create a virtual time machine in which delegates can travel forward to explore the consumer trends and technological innovations of tomorrow.

TChoice_Michael McQueen

TChoice_Michael McQueen

“As independent travel agents and as a group we need to better understand the influence these changes will have on retail travel businesses,” says Hunter. “Ultimately it’s about ensuring that tomorrow our

Chris Riddell

Chris Riddell

members will be even more relevant than they are today.”

The conference’s keynote speaker is bestselling author Michael McQueen, a leading specialist in demographic shifts, change management and future trends, who has helped some of the world’s best-known brands navigate change and stay ahead of the curve.

He will be joined by “technology futurist and digital evangelist” Chris Riddell, Chief Digital Officer in Australia for Mars, who will provide members with insights and advice into how the digital revolution is continuing to impact businesses, and in particularly the way they engage and interact with customers.

Travellers Choice members will also hear from Robyn Pullman, an expert in the power of creating winning habits.

Robyn has a wide range of business experience, from running run her own restaurant in Queensland and a cattle station in Western Australia, to leading international teams within world-class companies such as The Ritz, Hyatt Hotels and Marriott Hotels.

Her talk will focus on the many benefits that flow when businesses are truly committed to customer service, and explore ways Travellers Choice members can collectively optimise customer satisfaction levels by establishing a set of achievable standards that every agent can work towards.

Robyn Pulman

Robyn Pulman

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